Utente ospite
14 ottobre 2024
Our stay at this hotel was quite a nightmare. We booked two suites hoping for comfort and a pleasant experience, but unfortunately, the reality was far from it. From the moment we walked in, both rooms were boiling hot and musty. Thankfully, the temperature cooled down after a while, but the initial discomfort set the tone. Despite having a check-out time of 12 p.m., they kindly extended it to 12:30 p.m. at no charge, which was a small silver lining. The issues continued when we tried to use the TV, only to find there was a wiring problem. The only way to watch anything was to have maintenance come in and out of our room, which, given how exhausted we were, didn’t seem worth the trouble. Instead, we just used our phones. My husband eventually fixed the disconnected cables himself because it seemed easier than waiting for maintenance. The Wi-Fi was abysmal, with a speed of only 5 Mbps, while our cell phones had faster speeds at 50 Mbps. There’s no business center either, just an outdated computer from 2005 that is more decorative than functional. The gym? It consists of only two items, which hardly qualifies as a gym. To top it off, we found a bug in one of the pillows when we first came in, which was incredibly off-putting. The rooms were dirty and had a musty smell, definitely not up to standard. The tissue boxes were broken, and the layout of the TV is baffling—stuck on a side wall, away from both the bed and the couch, with no extension arm to adjust the angle. As if things couldn’t get worse, the fridge barely got cold, and the light in the room went out randomly. My husband eventually figured out it was an outlet issue, leaving us without a working nightstand light. The few positives: The rooms are spacious, the blackout curtains work well, and the front desk staff and maintenance crew were very kind and helpful. The location is also convenient, with plenty of nearby restaurants and shops. Plus, the fresh cookies at the front desk were a nice touch. However, none of these redeeming qualities were enough to outweigh the discomfort and frustration of our stay. I have no idea how this place managed to get a 3-star rating. We passed up other hotels because of the reviews, but now we feel misled. Save yourself the trouble and look elsewhere.
Traduci