Recensioni su The Sakala Resort Bali All Suites

Risposta dalla struttura: Grazie mille Iam per la tua recensione!! Molto apprezzato. Siamo lieti di leggere che ti è piaciuta la nostra posizione in una zona più tranquilla e che hai avuto l'opportunità di rilassarti nel nostro resort, mentre hai utilizzato le strutture complete e hai gustato la nostra fantastica colazione a buffet! Spero di rivederti presto!!

Risposta dalla struttura: Gentile Ospite, grazie per la tua recensione. Siamo lieti che ti sia piaciuta la nostra lussuosa lobby. L'orario di check-in alle 15:00 è standard in tutti gli altri hotel di Nusa Dua e tieni inoltre presente che abbiamo un orario di check-out prolungato alle 12:00 (invece delle 11:00 come in altri hotel). Se gli ospiti arrivano prima, possono anche usufruire del ristorante del beach club e della piscina a sfioro. Per quanto riguarda la tipologia di camera, forniamo una descrizione molto accurata della camera più economica/entry level chiamata esattamente "Lower Ground - No View". Nelle foto di questa camera fornite alla maggior parte delle agenzie online, inseriamo un'ulteriore clausola di esclusione della responsabilità per garantire agli ospiti di comprendere che questa tipologia di camera si trova nel seminterrato e non dispone di luce naturale. Tuttavia, disponiamo di altre 6 tipologie di camere (migliori) e incoraggiamo tutti i nostri ospiti a prendere in considerazione un upgrade solo per un piccolo importo. Abbiamo la ventilazione nel cortile interno e nel bagno, ma dicembre è il mese con la massima umidità a Bali poiché è la stagione delle piogge e questo può influenzare la percezione dei nostri ospiti. La pulizia non deve essere scusata, la camera deve essere perfettamente pulita in ogni sua parte e rivedremo quanto accaduto nel caso specifico della vostra camera: dobbiamo concordare con voi che uno standard a 5 stelle deve avere un livello di pulizia a 5 stelle. Tuttavia i segni sul pavimento non sono sporco ma macchie chimiche che purtroppo non possono essere rimosse ma stiamo valutando di sostituire completamente le piastrelle di marmo. Nel nostro resort sono disponibili alcuni diffusori, quindi se avete espresso la vostra preoccupazione potremmo averne installato uno nella vostra camera. Almeno abbiamo ricevuto la tua recensione molto positiva sulla nostra colazione, sul nostro bus navetta, sul nostro beach club, sulle piscine e su tutte le attività per famiglie e bambini. Come hai menzionato, siamo in una posizione dove il traffico può essere evitato (a differenza di altre zone di Bali) ed è economico spostarsi con i taxi. Nel complesso, ti ringraziamo per la tua recensione e il tuo consiglio in poche parole: resort fantastico ma meglio prenotare una categoria di camera superiore. Per quanto riguarda la pulizia, dovremmo esaminare il motivo per cui la tua camera non era perfetta come dovrebbe. Ti auguro il meglio.

Risposta dalla struttura: Thank you for your feedback! 😊 We're glad to hear you enjoyed the size and atmosphere of the hotel, but we apologize for the inconvenience with the service. Having to request your Americano more than once is definitely not the level of service we aim to provide, and we'll be sure to address this with our team to improve efficiency and attention.We appreciate your understanding and hope to provide a better experience on your next visit! 🌟☕

Risposta dalla struttura: Thank you so much for your wonderful review! 😊 We're thrilled to hear that you loved your spacious and clean apartment, and that you enjoyed the food as well, even with the smaller menu selection. 🍽️We appreciate your suggestion about the bracelets and pool access. Ensuring that only our guests use the pool is important, and we'll certainly consider ways to improve monitoring so everyone can have a more private and enjoyable experience. 🏊‍♂️Thanks again for your feedback, and we look forward to welcoming you back to our 5-star service soon! 🌟🌴

Risposta dalla struttura: Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you had such a peaceful and relaxing stay with us. It's great to know that everything met your expectations, and we appreciate your honest note about the food prices. Whilst we strive to remain highly competitive in our food prices compared to other similar hotels, we'll definitely take your feedback into consideration. We can't wait to welcome you back for another amazing stay! 🌴✨

Risposta dalla struttura: Dear Ivan, thank you very much for your amazing review and sharing those photos with your partner in our Ultra-Luxury Two bedroom Villas with private pool. Exactly as you mentioned, not only our villa guests but every other guest is KING and we strive to provide the highest level of hospitality and service. Our villas have almost 300m2 divided in 2 floors, with beautiful decoration and maximum privacy....but with the benefit of being able to access all the amazing facilities a large 5-star resort can offer (beach club, spa, gym, kids club...). Perfect for a couple or a family!!Thank you as well for mentioning the cleanliness. This is very important for us to provide the best service and provide it fast. We thank you very much for your recommendation to other travelers and we hope to see you back again soon!

Risposta dalla struttura: Thank you so much for your kind words! 🌟 We're thrilled to hear that you had an excellent experience at The Sakala Resort Bali. We hope to welcome you back soon for another wonderful stay! 😊🌴

Risposta dalla struttura: Thank you! We appreciate your 5 points!

Risposta dalla struttura: Dear Guest, we are sorry to read your review. So let's try our best to explain the issues that you are claiming:1. Indeed, if you benefit from the discounted price of a strictly non-refundable booking....then it would not be fair if you cancel it for free or you expect a refund....So why other guests would pay more for a "flexible" cancellation policy if we were going to refund any what? Is not really about the country or the hotel policies (which are exactly the same everywhere actually), but the policies of the platform where you made the booking which were clearly indicated at the time you made the reservation. In addition, there is actually a cost for the hotel when there is a cancellation of breakfast since we buy our items fresh every day in accordance with the occupancy...so if someone does not come, food is wasted and is not fair that the hotel absorbs the cost of it.2. When you made the booking, please pay attention that the bed configuration is not guaranteed but subject to availability. When you checked-in, there was no availability of the room type you chose with King Bed, so actually the hotel had a very good gesture to provide you with a change of room in the afternoon after the room was checked out from the previous guest. And our Rooms are always perfectly clean and we score really high in this aspect, so we are surprised by your allegation. We would say that 99% of our guests bring a toothbrush when traveling overseas, and if you forgot that at home we provide a decent 1-time use toothbrush for emergencies but the logic is that you can get a better one in the shop adjacent to the hotels. If there is any issue with mould in any part of the hotel, please report it so our engineerings can fix it immediately...is actually not so outrageous that in a resort of 261 rooms and 30,000m2, there is a small corner in a room that has an issue that becomes undetected before. The swimming pool closes at 7pm (not 6pm) because is already dark and we need to do cleanliness and chemicals for maintenance so it can be open back again at 7am perfectly clean. Vast majority of our guests actually use the pools in the meantime and have plenty of time to enjoy at our resort, so they don't go in a hurry to a tour all day. We are not sure we understand your comment about our private beach, but our area is known for watersport activities and we also have a second beach nearby for swimming. 3. The hotel has its own transportation service to the airport which was offered to you so we called the standard "legal" taxi in Bali from the company Blue Bird. The hotel is not responsible for the services provided for 3rd parties (especially when we have our own)...but let me tell you that the 300k price offered is actually perfectly reasonable to go to the airport and the same that would cost you with a meter...So you were not cheated. We also cannot comment on your responsibility to enter into a business (a taxi) where you didn't have the money to pay. Our service is excellent. so in this response, there is no need to give any excuses but just explain the facts. We are really sorry that your particular experience was not as good as the majority of our guests.

Risposta dalla struttura: Terima kasih banyak atas ulasan manisnya! 😊 Kami sangat senang mendengar bahwa Anda menikmati pengalaman menginap di hotel kami dan bahwa Anda merasa tempat kami ramah untuk anak-anak. 🥰Kami berharap bisa menyambut Anda dan keluarga kembali untuk liburan yang lebih menyenangkan lagi! 🌟🌴

Risposta dalla struttura: Dear Guest, we thank you for your highest score to our cleanliness. However, we are surprised for the rest of your comments. Location is very solid, as we are at only 25 minutes from the airport and 10 minutes from all the amenities Nusa Dua offers. In addition, we are very well connected to the rest of Bali via the toll road. Perhaps you expected to be in a more busy area, but the reason why our guests choose our place is that they are looking for a more tranquil and relaxed location to unwind and rest on their holidays...especially considering that other areas of Bali are very noisy and have traffic.The pools are actually open and accessible anytime, but usually our guests do not swim anymore after the evening...even though we have lights in the pools. We respect the rest and comfort of other guests, and if the pool bar is open later, other guests will complain. Our pool bar is 95% of the time manned, but perhaps you understand that the staff may need to use the restroom from time to time. In those cases we would usually have another staff replacing so we will make sure our bar never stays empty. The private beach we have in Samuh IS possible to swim, so if you say otherwise is because you went there with the low tide (for that reason we have a big board in the lobby indicating the tide schedule and the best time to go). Be aware that Samuh Beach is the same beach in Nusa Dua shared with all the ultra-luxury 5-stars resorts on Bali. We reiterate: is possible to swim. The room dining service works well, both in terms of pick-up the phone and delivery. The only reason we can think of your comment is that during August we had a few days with extremely high occupancy (98%) and that there are dozens of guests ordering room service at the same time, reason why there was a backlog - but only certain day at a certain hour. We are sorry that you didn't get a great experience like the majority of other guests.

Risposta dalla struttura: Dear Guest, we are very happy to hear that you had a wonderful time staying with us!!Yes, our style is more modern and contemporary and very well spotted the luxury materials our rooms are fitted with, like the green marble (coming from India) and the ultra-luxury mattresses called "heaven" which are used in famous branded 5-star hotels. Thank you for the positive feedback about our breakfast, we know how important it is to start the day with a lot of energy and is a great opportunity to interact with other guests. We highly recommend everyone to get their booking with the breakfast included.We have 2 pools, our massive Lagoon Pool with 125 long (among the largest in Bali!) and our infinity pool with ocean views at our beach club. The latter is made of black stone, which retains the heat from the sun and makes it warm enough (yet refreshing) to use it at any season of the year. Yes, we offer free shuttle to our second beach venue (Samuh Beach House) better suited for swimming and here we have a bar, sun lounges, towels, toilet, shower and wifi. Perfect for spending the day. In addition, we have also a shuttle to Bali Collection Shopping Mall just a few minutes away. We are happy to read that both Demmy and Ian were able to assist you in your departure and provided an excellent service.We hope to see you back again soon!

Risposta dalla struttura: Dear Guest, thank you for your review and your very positive feedback about our team and our service. Hope to see you back again!!!

Risposta dalla struttura: Thank you! We are happy that you loved our food offerings and dining experience. We are also glad to have the maximum rating for our location. Hope to see you back again soon!