Utente ospite
22 aprile 2023
We have travelled Asia for 3 months and this was our final destination and by far the WORST place we have ever stayed. We left an Apple Watch and a Polaroid camera at the bottom of our bags and the cleaners (who also work around the hotel as receptionists/waiters etc) have STOLEN them! We reported this to reception where we were laughed at by staff unwilling to help. They simply said ‘you should have left it in the safety deposit box’ absolutely disgusting response. Your room should be a safe place for the guests and the valuables however this really was not safe. The only people in our room were us and the cleaners (this is the first room we have let cleaners in on our travels) I spoke to the manager who again laughed at us and said we had not allowed the reception staff to search our room for the belongings which was an out right lie, they had searched with us in the room. The receptionist had CCTV footage of the room but would only show us footage of myself and my girlfriend entering the room. The manor in which staff laughed at us when we were stressed was disgusting. We noticed that these belongings were missing 1 hour before we were due to depart for the airport which added a huge stress to an already stressful evening. To add to this the bedroom was filthy! There was ants, spiders and dead flies in the room as well as all over the dressing tables. We needed to fully wash many items of ours that ended up being covered in ants. The location is also not as advertised and takes A long time to get anywhere. I will be contacting *********** directly to speak about this as I will be seeking a full refund from the property so that we can re purchase the stolen items. I would highly recommend NOT staying here and paying more money to stay somewhere SAFER. This experience has put us off returning to Bali. Shocking.
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