Utente anonimo
13 febbraio 2025
We reserved a Deluxe Bamboo room, but we were assigned a totally different decorated room and much smaller from the photos on the website. They insisted that’s the same room type. When I put forward the inquiry, they reply to me “Our Bamboo Deluxe rooms on the ground floor are fully booked, and availability is based on current bookings.”
By the way, my room was on 2nd floor.
I can’t believe that we didn’t get any explanation while we check in, and if we didn’t observe the difference they just pretend nothing happened.
Be careful with this situation, if you reserved a room which is fully booked they will just base on current availability to assign a room to you.
Also at the night, it’s SUPER NOISY!!! Not sure where is the noisy from, probably it’s from neighboring music club, super loudly. it’s truly terrible stay experience in my life.
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