The Kemilau Hotel & Villa Canggu Bali

The hotel location is good, within walking distance to the gym. and have good cafes around the area, and also spa. however I didnt like the room that is not sound proof, I could hear staff chatting in the morning and also my neighbour voice in the shower room. The bedsheet I didnt feel very uncomfortable too. the price however is very good, reasonable priced. Service of hotel staff was alright.

What we experienced in this hotel in two weeks: 1. A mouse was found in the room!! 2. The staff called and came to the room at 9 or 9:30 am every morning asking if we would go for breakfast (even though breakfast is until 10 am!) and if we would like cleaning. There was absolutely no escape from this! 3. There were no sunbeds or relaxation area by the pool or any other recreation area. 4. There was construction going on in the hotel and next to the hotel. It was terribly noisy and dusty. 5. The apogee of this nightmare was the theft of money from the room!!!! First, I lost a hundred euros from my bag. I didn’t say anything, I thought that I had lost it myself. But after that, i put all the remaining cash in my wallet and hid the wallet in my suitcase. On the day of departure, I checked my wallet and did not find two hundred dollars there!!!!!! The girl administrator didn’t even try to help, she started telling me that I made it up and blamed the staff. In general, think a million times about overpaying for such a terrible hotel. You can definitely find much better options for less money.

This hotel villa was amazingly clean and modern. They checked us in an hour early which was a nice touch. Staff were friendly. A nice anniversary display was made along with a cake which was also a nice touch. Very spacious lounge area and kitchen facilities. Highly recommend. The only down side to our stay was that there was construction work going on which we were not told about before hand. They said construction was between 11am-5pm, but it started earlier, sometimes 8am. The construction was straight ahead of our pool so it was hard to forget about.

I strongly advise against staying at KEMILAU Hotel & Villa in Canggu. Despite its friendly staff and clean rooms, the ongoing construction noise and site surrounding the building make it a highly disappointing place to stay. The incessant hammering and drilling create an environment that is far from tranquil, making it challenging to find any peace and relaxation. Moreover, the construction site overlooks the pool area, causing an average noise level of 85 dbs, which renders it virtually unusable for guests seeking a quiet and enjoyable poolside experience. Until the construction is completed and the noise subsides significantly, I would suggest considering other options for a more pleasant vacation stay.

On arrival couldnt even find the place due to lack of directional signage, relied on driver to help. During check in and after handing over a 500k IDR security deposit, we were then told that construction is going on and there would be construction noise between 11am and 5pm. (Construction started at 8am). We were offered no compensation for this disruption to our stay. Walking through to the room we did not get the best vibe or feeling of a ‘homey’ stay. To our disappointment we found the room unclean, with the linen all having stains on them. Dirty marks on all the curtains. Water staining marks along the length of the bed head boarding. Leaking air conditioner with water on the floor. Dirty toilet seat lid marked with brownish stains & not screwed on properly. Bathroom is completely outside, not sound proof we can here people below showering, using the toilet, talking and playing music on phones. Also because of the non inclosed bathroom bugs are getting into room constantly. Limited power points. Eg. Frustrating having to unplug lamp to use charger for phone. It was quite obvious that the shower head and shower hand held unit does not get cleaned as the build up of soap scum was not pleasant to look at. We had spent less than 30 minutes here before making the decision to book other accomodation as it was not welcoming or comfortable and after trying to communicate our concerns with staff ( the only lovely 1 staff member on front desk) they couldn’t provide us with any alternative options or solutions that you would usually expect with major concerns. At 4.30pm we asked staff to kindly change our bed linen to clean sheets before we left to go for a walk. After returning at 9.30pm the linen was not changed and we were told our ‘clean doona’ will arrive at 7.00 am the next morning??? . We had to sleep with the doona that had many stains. Needless to say we were excited to leave after our 1 night stay …Very disappointed. Will NOT be recommending!!

I would definitely not recommend this place. My friend found this place on Agoda and he thought it would be nice place for us to stay. However, once we arrived at the hotel, we felt really itchy and we kept scratching ourselves. We were only there for a few mintues and scratches got worst. We had the insect repellent patches on us already and we used the spray as well and it wasn't working. We found out that the bathroom is not fully closed off where bugs can easily come inside the room. The towels weren't clean as well. One of my friends get serious allegric reaction to bug bites so we decided to leave asap to find a cleaner hotel just in case. We were also afraid of possible bed bugs so we think it is best not to stay at this hotel. We told the hotel about how we felt itchy and how the place is not cleaned. We told them we are going to figure out what to do with Agoda, thinking they have good customer service and can help us figure out what we can do. However, we were wrong. Both hotel and Agoda decided that there is nothing they can do and decided to keep our money for two nights for two rooms we booked. We rather find a cleaner place than to stay here. We were able to find a cleaner and better hotel for a cheaper price. We left in such a hurry, we forgot to take any pictures of our bites and the hotel. Do not stay here!

Pros: 1) Near to nice cafes and restaurants 2) Convenient location to nice spa area like Therapy Canggu spa, it is like 20 mins grab drive. 3) Reasonably priced Cons: 1) There are renovation works going on in the accommodation which is very noisy at around 8am plus. 2) My room is near to the staff room and I could hear staff chatting in the morning 3) I can hear my neighbour talking too in the bathroom 4) Socket points are limited and not convenient as I had to unplug the table lamb in order to charge my phone. 5) Service at counter is also average.

A good hotel for island discovery, as you will not stay in the hotel for all day long. The room was confortable for sleep, close to many option of restaurant that serve from Balinese, Indonesiant to asian food as well as western food. Many bars and hang out places to meet people from arround the world.