Trova hotel con balconi a Temecula

L'hotel era pulito. Il check-in era facile e veloce. Il colazione era meraviglioso. Hanno preparato omelete o uova come ti piace. L'ora felice era meno accettabile. Le bevande erano buone. Ci hanno portato rapidamente asciugamani e un biancheria da bagno, quando richiesto. Abbiamo goduto il gusto del vino giovedì, e hanno anche fornito un buono per visitare e gustare la cantina locale.

La posizione è meravigliosa e il personale è gentile.

The property is beautiful and if you base your experience on that aspect you'll have a lovely stay. Unfortunately, the hospitality is not what one would expect. Upon arrival we had to wait four hours for our room to become available. We booked a second floor extended King room - which was lovely but overlooked the parking lot and an air conditioning unit. We went to the desk and let them know that the room was lovely but shared our noise concerns and expressed that we were hoping for a vineyard view. They said if we waited two more hours they could have a room for us that was the same type but slightly smaller with a view and which we agreed to wait on. When we arrived at the new room we found that it was a standard king - almost half the size, was on the ground floor, not in the main building, and there really wasn't a view as being on the ground you only see the shrubbery directly in front of the room. Had we known this we would've stayed put in our first room. We didn't want to be difficult so stayed put in the subpar room (hoping that we'd be credited as we paid for the larger, nicer room – we weren’t.) In a follow-up conversation with the front desk staff, they warned us not to leave our patio door open due to the “critters” that may wander in. Some have mentioned that wine upon check-in as well as one review stating free wine and water in the room. We were not offered wine at check-in or at any other point during our stay. We're long-time wine club members so I sort of expected a welcome wine - but there wasn't anything. We were not given room water either - although there is a carafe and plastic cups to pour from in the lobby. When I asked the person at the front desk for water for the room she instructed me to “track down housekeeping and get some from them.” There was no explanation of the restaurants, fitness room, wifi or amenities at check-in nor was there a book or guidance in our room. The restaurant seemed adequately staffed however they were only seating about a third of their tables (ie 5 or 6 tables at a time.) So, despite there being 15+ open tables and only five or so in use at any given time, it was a 30+ minute wait to be seated. I also realized, after the fact, that wine club members are supposed to receive a discount which was never offered. All in all - it feels as if the staff are here to keep the building open not to take care of their guests. Most of the staff are pleasant - just not upholding typical hospitality standards. I will add that the maintenance folks and housekeepers we encountered on the grounds were very friendly and always asked if we needed anything. (Housekeeping is only provided upon request so our interactions were in passing.) As always, our visits to the Ponte winery and restaurant were fabulous.

非常安靜美麗

Più: la stanza era molto grande e aveva una bella vista. (Si prega di avere una stanza sul lato est, perché la vista è migliore). Meno: nessun servizio giornaliero. Anche la tavola del colazione era ancora lì quando sono tornato,. Anche la televisione non supera un certo volume, in modo da non disturbare gli altri. Vedo che come discriminazione contro coloro che hanno disabilità auditive. E il colazione era così. Pasticceria di stallone. Non fresche. Gusta come un pacchetto, ma iogurt era buono! Dovrebbero anche essere istruzioni per i pulsanti per il posto incendio e come funzionare la doccia. Ancora .... Io resterei di nuovo.