Hotel in zona Auyes MMC, Baku

Hotel confortevole, buona posizione. Le camere sono pulite, le camere sono spaziose. personale gentile. Un delizioso colazione ma non molto diversa. Le camere mancano di luce come massimali molto alti e lampade su una piazza simile)

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

È un hotel più conveniente e confortevole in questa zona. mi sento come una casa. Ottima capacità linguistica del personale di accoglienza.

La struttura è molto pulita e bella, e ha un'ottima colazione e una bella sala da pranzo e una vista bella da davanti a vista al bellissimo parco.

I had a business trip to this beautiful property in Baku. As far as I understood, it is newly rebranded hotel. I was staying in standard room. The room was spacious, but work desk was what I was looking for in order to work on my laptop. I contacted hotel staff and Mr. Ali Aliyev, who was on duty that day, promptly contacted me and offered me to change my room. But my room was enough comfortable for me, so we sorted out my issue by putting a chair and desk into my room. I was happy with the service and hospitality I faced, thanks to Mr. Ali and other hotel staff. Keep it up! Surely will come back again!

It was my very first trip with family and also i choose Baku for that. I was already staying at another hotel which was not good at all so Me and My Family decided to go for a good breakfast and then look for a better Hotel. Thats how we ended up at Wyndham Garden just to have Breakfast. Breakfast time was over but Shukur gave us an opportunity to order by Menu. Here comes Nijat who open the entire Buffet for 4 of us and made our morning great. Husyn came up with an amazing coffee. While sipping our coffee me and my wife decided to book this Hotel for the rest of our stay. Mr Steve came personally to welcome us and i shared this story with him. What a great Guy Mr Steve is the GM. Rooms are clean. Pool is to die for. Gym is clean and up to date. The only this we miss was Spa. Above all the Staff. Ibrahim, Shukur, Nijat, Huseyn, Lamam and last but not the least Mr Steve. Thank you all for making our trip the best.

Solo per disegnare soldi! Rimaniamo in questo hotel per la seconda volta. Non ci sono domande per il personale e la cena. Ma! Con il manager dell'hotel c'era una terribile situazione: avevamo 5 camere, i miei ospiti (3 camere), non poteva venire a causa dell'annullamento del volo. Quando il messaggio fu ricevuto, andai al receptionista chiedendo di cancellare la loro prenotazione, il direttore e l'amministratore mi dissero che ho ancora bisogno di pagare per le stanze. Anche se la prenotazione della stanza non ha inviato le informazioni dove tutto questo era programmato. E per la prima volta vedo tali condizioni di prenotazione. Dopo un lungo periodo di comprensione della relazione, ho superato 330 manati per le stanze dove nessuno viveva! Ho chiesto di mostrare le camere per le quali ho pagato, se non c'era nessuno che vivesse lì, si è scoperto che 1 camera aveva già venduto e si trovava nuovi ospiti. Quindi non consiglio di scegliere l'hotel dove i manager non hanno qualità umane!!!

Riposato con suo marito a Baku alla fine di giugno e molto felice che l'hotel Diplomat sia stato scelto per l'alloggio. Naturalmente, il primo vantaggio dell'hotel è la posizione nel cuore dell'hotel. Vicino al metro, fermate di autobus, alla Old City, Boulevard e Trade si può raggiungere a piedi. L'hotel dispone di camere pulite e confortevoli, con un'area di lavoro e una camera da letto separata, nel bagno ci sono tutte le strutture, su richiesta può anche fornire tutte le necessarie. Il 9° piano offre una vista panoramica e marina, e l'hotel dispone di un'atmosfera tranquilla, molto confortevole, numerose negozi e caffè accanto all'hotel.