Old Mill by Chef & Brewer Collection

Absolutely amazing - great hotel and all the staff were brilliant. Went the extra mile when we needed help - thank you so much xx

This looks like a nice place to stay and the overall building looks good from the outside. My issue is simply that they had unfortunately experienced a flood the week before and carpets had had to be pulled up and facilities such as gents toilets were not available, plus there was a slight smell of damp. The food was excellent as was the overall service from reception to the restaurant, but the room I had was very tired and the lighting was antiquated ie having to get out of bed to turn of lights and no usb facilities in the rom at their plugs - Now all this can be looked at as trivial, but I stay in this area a lot and for £100 a night without breakfast, I feel it is way overpriced for what is also available in the area at a less or comparable price, BUT with more amenities as mentioned and not as tired looking concerning the decor.

On arrival there wasn't anyone to check us in, you have to wait for someone to answer the bell to come around from the bar/dining area. First impressions were the corridors and room were "tired", the carpet was well used and the silicone and grout in the bathroom had mould signs showing it was time to freshen the grout and re-silicone. We stayed 2 nights Wednesday and Thursday. Wednesday breakfast area was quiet and the full English breakfast excellent, morning 2, I was still full from the breakfast the day before so just had the lighter options. A special mention must go to the breakfast server who was there both Wednesday and Thursday. Thursday was extremely busy and milk, juices, coffee needed constant replenishment whilst there was a continual stream of arrivals wanting tables, orders to be taken, diners served and tables cleared. She was a credit, calm, polite, courteous whilst always busy. The hotel has character, a river adding interest, no stress parking and without a doubt we would stay again. It was a relaxing stay for our Son's graduation, just what we needed

Another good stay at the Old Mill - my only criticism: dont feature a "Specials" board if you dont have any available currently, otherwise, clean, efficient and pleasant staff and will definitely stay again

Great location. Staff and service very good. No hesitation in recommending it.

The rooms at this hotel, at least the one they choose to give us was in really bad shape. The tap in our room was leaking and had a lot of buildup on it, disgusting. The mirrors were not cleaned and the headboard was in a bad state, adding to the bad experience. In the dining room we were not welcome to dine since the entire restaurant was occupied by guests not staying at the hotel. No warning that you had to make reservations weeks before was given to us. We later on got a table by the bar… the starters contained frozen products even though they said they would be fresh. The staff was nice but unwilling to go the extra mile to make this an experience we would have enjoyed. Even when the new staff had arrived in the morning and we wanted to check out, no one asked us how our stay was… maybe they now it’s only a 2/5 rate stay and don’t wish to bother any more.

A lovely building, outside area, staff were friendly and helpful

Bed was too hard to sleep on, room had a very strong smell of disinfectant. Room was very dated and in need of update furniture. Window would not close. On a plus note ths breakfast was excellent.

Van got broke into, hotel staff didnt want to help. Said there CCTV is rubbish and cant see in the dark. Wont be staying again