Utente ospite
8 agosto 2023
It states that it’s a 4* hotel but it is most definitely a 2* hotel. Firstly, it looks completely different than in the pictures, it’s extremely outdated and old. the showers are shocking. There was rust on the shower heads, holes/cracks in the walls, calcified water stains and the water pressure is horrible!!! The soap/shampoo we received was in an open plastic bottle available to everyone who stayed in the room before us , so anything could have been put inside. The shower curtains looked stained and old too. Worst of all we didn’t get any hot water & had to shower under very cold water. The rooms are very dirty too. As we entered we could see hair strands on the floor, dust everywhere and weird stains on the walls. There is also little to no wifi in the rooms/around the hotel. the AC is very dirty and loud , we woke up with sore throats & feeling very ill due to all the dust and debris collected in there. We tried to get a refund and leave the hotel but they didn’t let us. The staff were completely unhelpful and most were rude with exception to one receptionist who tried her best to help us. Another receptionist, who we first spoke to about all the negatives, didn’t even note down our complaints or try to do anything about it. She told us she was too busy to deal with this now. The only positive was the sea view from the balcony.
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