Hotel in zona Caves and Tunnels dive site, Agia Napa

One of the friendliest hotels we have stayed in. The staff were amazing nothing was to much trouble for them. The food was excellent and always hot with plenty of choice. The pools were great with the best service we have ever had Ancan was always there with drinks. Ozgul on reception and the other girls were always asking how we were enjoying our holiday. the manager would ask you if every thing was ok and would pass the time of day with you. really comfortable rooms always clean and tidy. The Tui Rep Joe was helpful and friendly and full of good information of the area. We will certainly go back.

My review of this hotel cannot begin without expressing admiration! The food is delicious, especially the Caesar salad, which was the best we've ever tried. This is truly an amazing place to relax, a real oasis where you can rest both body and soul. The hotel is thought out to the smallest details to ensure every guest feels comfortable. But what makes this place truly unique are Anetta and Georgi. These two people made our vacation truly unforgettable! I want to extend my deepest gratitude to them for their genuine hospitality, friendliness, and professionalism. From the very first day, they delighted us with their smiles and were always ready to help, answer any questions, and make our stay even more enjoyable. Without their attention and care, our stay at the hotel would Anetta and Georgi are true professionals who turned our vacation into a real pleasure. Thank you for making this holiday unforgettable. We will definitely return.

The hotel has a really lovely atmosphere. Tranquil and relaxing. We chose this hotel due to the lounge area near the pool and bar as we prefer to sit in a chill environment opposed to a hotel with entertainment. On arrival we were shown our room. There were two paper bags each with a sandwich, apple and a carton of juice. This was a nice touch but have had better in other hotels. The room was dated, as other guests have said. There was a funny, chemical smell in our room, the wooden furniture was blown from the condensation and the bath really needs to be replaced with a shower. Air-conditioning worked well and rooms were cleaned to an acceptable standard daily. Only niggles were the balcony was not swept so sand from the beach was there for our entire stay and mirrors were not wiped down. Our first night was peaceful, but the following night and then for the next four nights we had some very load neighbourhoods who were next to us and directly opposite. They were going out at 2am shouting and coming back crashing furniture, being sick, shouting and on one evening howling like wolves. I reported this to guest relations on the first night who took the room numbers, but nothing changed. Luckily, they went home after the fourth night, and we just slept in the sun bed through the day. We were all inclusive and cannot complain about the quality of the food and drinks. The three restaurants were absolutely amazing, Pepper bar being our favourite. In the hotel the cocktails were superb, however, the service was slow and took us a while to change from the quick service expected in the UK to the chilled environment of the Soma Lounge. We did feel that guests who were paying received a better service than those who were all inclusive. They were served quicker, more frequently and with a more friendly manner. I found this annoying as we were still paying, but we had just prepaid. It felt like the staff had the opinion that we were not worthy of the same level of service. Sunbeds were not an issue during our stay, there were still many available at 9am. Obviously the best positions around the pool had been reserved with towels, but we didn’t mind. As we entered the second week of our holiday, we noticed a change over of guest which changed the sunbed reservation dynamics and people began to reserve sunbed between 6-7am. If you went out in the morning you were unlikely to get a sunbed on your return. The food in Cloistesr was always delicious. Staff in the restaurant were friendly and often remembered what drink you were having with your meal. We were only ever offered one but had usually finished our meal and returned to the Soma Lounge for another. The surrounding area was pleasant, lots of bars, restaurants and shops. Some enjoyable excursions and the beaches are stunning! I am glad we chose this hotel as it was right in the middle of everything and a beautiful, peaceful oasis inside. I am not sure that we would return to Ayia Napa again as we pref

Very welcoming and respectful staff. Food was and is amazing. The staff are so polite and friendly. Nothing is a hassle. Hotel room was large and tastefully decorated as was the rest of the hotel. Would highly recommend a stay here!! The shows and attractions Are so close and the Freddie Mercury show ar the Queen Vic was great and the Stardust Show was out of this world!. All well presented. We can't thank Lorenzo and the team enough for their warm welcome. See you next year with a few more family we hope. :-)

Non essere cancellato da recensioni negative. Ci siamo trasferiti qui dal 13 luglio per 4 notti e l'unica cosa che possiamo colpire è che la stanza non è stata pulita. La stanza stessa era molto spaziosa e moderna, abbiamo chiesto una vista sulla piscina sulla prenotazione e ne abbiamo uno. L’unica cosa negativa che dobbiamo dire è che la stanza non è stata pulita tutto il tempo che eravamo lì, ma quando abbiamo chiesto di biancheria fresca e sacchetti da bin non c’era alcun problema a riceverli. Il cibo e le bevande sono a buon prezzo e le dimensioni delle porzioni sono grandi. L'area in cui l'hotel si trova è una zona tranquilla di circa 4 minuti a piedi alla piazza Ayia Napa che abbiamo trovato carino come non eravate tra il ronzio e la bustina costantemente. Il bar e il personale di manutenzione erano fantastici e molto accoglienti.

Bambos made our holiday a special one, such a top guy, would highly recommend, the hotel staff were friendly and the atmosphere in general was brilliant but I have to say BAMBOS made our holiday, he is a right laugh we actually love him so much.

Il personale era fantastico, sarò certamente a visitare di nuovo.