Yalihan Una

We came from Germany for a little getaway with my family during the Easter holiday. We absolutely loved the cleanliness of the hotel and the beach, the friendliness of the staff, and the convenience of having a market inside the hotel. It’s truly a perfect spot for those looking for a sandy beach — and it’s right by the sea! We loved it so much that I’ve already booked a trip with my friends for the summer.

My husband as I stayed at yalihan Una for 10 days. The hotel itself was lovely, clean and lovely staff. We found though that it was predominantly German oriented, so getting a sun bed at the pool was difficult unless you got up at 5am in the morning! Even on the beach when busy a couple thought it was ok to have 4 beds even when they only need two, and could clearly see that people were looking for beds on the beach! We found there was so many rude people…. Walking in front of you at bar in restaurants etc,definitely not a hotel for the British!

We arrived on Friday 5th July and was greeted with a German/English well spoken receptionist. We was then taken to our rooms and was showed around by someone who couldn’t speak English, so when we asked a question he nodded and walked off. The first 2 nights we had a constant loud beeping noise coming from outside our room that kept us up all night. The morning after we arrived I went down and explained to them what I could hear. They couldn’t understand me and it was left as that. So we had to put up with it again the second night when I had enough and went down in the early hours of the morning and once again explained what I could hear. I even took a video outside of my room so they could also hear the beeping. After about 20 minutes of trying to translate they eventually understood me and we never heard the noise again. Turns out it was a panel inside of a vent that was making the noise. We had paid for all inclusive for this hotel. The food that was included was mainly picky things and was either cold or dry. The food isn’t versatile and as a English person they didn’t accommodate any English food. it was the same food every night! The only thing we highly recommend from this hotel is the snack beach bar down at the beach with is open from 11:00 - 16:00 which serve great burgers/hotdogs. On the day of us leaving we decided to go down to the beach knowing that we was getting picked up by our coach at 19:00 that evening. We then headed back to our room at 13:30 to give us enough time to carry on packing and getting everything ready to go. We was greeted with 2 cleaners who (in German) tried to explain to us we had to get everything out of our room and go downstairs now as our checkout time was 12:00 ( which we was never told a time and only knew when we came to reception to checkout) I tried to explain to the cleaners that we was never told a checkout time. I even looked on the documents we received from this hotel/jet2 and it never stated a checkout time. So I phoned the receptionist from our room and he then explained that we had to be out of the room in 10 minutes because there is people waiting to go into our room. I explained to him that we was never told and he kept going on about how it’s in the “hotel books” that 12pm is checkout time. I told him I was never shown these “books” and he said once again said no longer then 10 minutes. Me and my Mrs then felt rushed to get everything ready as the two cleaners were stood outside our door waiting for us. We then headed to reception where I tried to talk to them about the situation - however none of them could speak English and they phoned someone who could. I then spoke to someone on the phone and explained my situation where they kept saying sorry for the misunderstanding but checkout time is 12:00. I felt like I was getting nowhere so decided to give the phone back to reception. We then had to wait 5 hours for our coach to arrive. Upon all of this I would not recommend this hotel (especial