The Ritz-Carlton, Bachelor Gulch

Always top notch, above and beyond service!

I have stayed at this property before and I know why I return. This time with my family for a perfect week of enjoyment. Everyone friendly, quality superior. Used Chris from the photo concierge and now have memories for a lifetime. All the restaurants have a wonderful selection and the property is very clean and well cared for. The Ritz Carlton Bachelor Gulch never disappoints. We will be back!

The Ritz never disappoints and this location more than lives up to that. Rooms are great, comfortable, newly decorated, outstanding mattresses and spotless. The people that work there are outstanding.....friendly, helpful, knowledgeable and go out of their way to accommodate you. The restaurant we ate at the most was in the hotel, Wyld, and the meals we ate there were some of the best we've had in years. The level of service is great. The spa is something you should visit, really outstanding and the daily guided hikes are something you don't want to miss. Looking forward to our next visit!!

The Ritz in Avon is definitely a Colorado classic worth seeing . This was our second time visiting this magnificent property . It is situated in the mountains with spectacular views . The staff is excellent and very friendly . The property is well kept. The lobby is an example of what a Colorado living room would look like - cozy , rustic and chic . You can literally walk out of the outside area and hike straight up the mountain . Bring water and a rain poncho for our normal Colorado weather . We live in Denver, so it is a quick trip for us . The gym is awesome and spa is beautiful. My gym rat of a husband said that it was one of the best hotel gyms - and he travels all over the world . Areas for improvement: 1) more lunch menu options -healthier foods 2) breakfast buffet could use a little expanding - more salads and protein shakes 3) Better hiking maps Overall a lovely get away

We utilized the services of Photography Concierge with Chris Beeson. Chris was absolutely outstanding to work with. He managed a large variety of photos with a multigenerational family of 8 as well as two good sized dogs. We were extremely pleased with the resulting photo and have selected a number of them. Chris guided us through the review and order process and was always responsive when we had follow up questions via email. We highly recommend Chris Beeson at the Ritz-Carlton, Bachelor Gulch for your professional photography session!!

Almost impossible to find. Very dark and dingy lobby Virtually nothing to do in Summer for guests. We're going to have lunch there but was so repulsed by property we left. Valet service ok but not spoken to by any other employee. Not up to Ritz Carlton standards.

We were thinking about coming here next year as my sister-in law is there celebrating her 15 year anniversary. I called to see if I could send an amenity to their room which went like this: Waited 10 minutes for someone to answer. Was transferred to the concierge. Waited five more minutes to be transferred back to the operator who tells me to call back another time. Finally got connected to the concierge who was rude and unhelpful. Didn't know how much amenities cost so I had to wait for her to get a price sheet. Was told 5-6 chocolate covered strawberries were $75 plus a delivery fee and tax/gratuity. I asked if they had something in the $40 range (like a piece of cake) and she laughed at me. We are definitely not ever coming here based on this service experience. Next week we are going to the Ritz-Carlton Zadun and are starting to rethink that.... no wonder Ritz-Carlton wasn't ranked in T+L's Readers Choice Awards this year for top hotel brands.

Not the place to relax! Loud. Shrieking children and large dogs rule this place. Dogs in all restaurants and club room where food is served. Lost two nights sleep to housekeeping vacuuming outside our door 3am and club level nonstop door slamming. Zero offer from management to help. Disappointed in middle of our four night stay and would move if we could. NOT worth the $$$$$ price tag.

This was an unexpected single night stay while we waiting for our timeshare in Beaver Creek to be ready and wow, what an amazing 24 hours! Check In: Kelvin(I believe that was his name) was so warm and welcoming us to the property, explaining the benefits, giving us a rundown of the amenities,and answering all our questions. Great recognition of status and offered us s’mores right away. Yum! Pool/Bar staff: Even though we stayed in off-season, the property was still very well staffed and when we inquired about ordering food/drinks by the pool, immediately helpful. Both gentlemen who helped us were very prompt, friendly, and gave us a very pleasurable afternoon. The pool also was a fantastic temperature for Memorial Day and amble space all around. Wyld dinner: Wow! Does it help that we basically had the restaurant to ourselves? Partially(haha), but the staff was beyond amazing! Courtney(our server) guided us on what we should pick, wonderful recommendations for our week in Beaver Creek, and packed all our leftovers flawlessly. The preparation of the Duck carnitas and being shredded by the chef was chefs kiss. Very well deserving of a Michelin guide rating. Suite: Luckily, we were able to use a SNA that got accepted before our stay and the executive king suite was beautiful. We almost opted for another room but after seeing it, we realized the first one was more to our liking. Warm, spacious, and two bathrooms!? We wanted to move in haha. Staff: Everyone we encountered at the property was beyond friendly. Some RCs you can feel the staff is checking boxes to hit certain KPIs, but not here. You could feel how genuinely wanted to help and chat. From the amazing checkin, food & beverage service, and a fond farewell when checking out…we can’t wait to come back!