Hotel in zona Steve Hicks School of Social Work, Austin

I arrived at the Stephen F Austin Royal Sonesta at 2am after a delayed flight. It took 20 minutes for me to check-in due to issues with the hotel computer system. It might have been worth the wait, because I was upgraded to a suite. But I'd say that the suite was quirky: two rooms, nice furnishings, but no amenities. For example, the bar area in the living space had a sink but no accessories or drinks that you might expect to find on a bar. I fell asleep at 3am, and was woken at 8:45am by construction noises directly behind my bed. The noises included loud voices, drilling, banging, and scraping. Even with top-of-the-line ear plugs, it still woke me up. When I reported this issue via text message, the hotel manager looked into it instantly. He was on my floor talking to the hotel engineers by the time that I left my room. The manager recognized that I was the guest who had complained about noise, and apologized. He let me know that the work was supposed to be completed later in the day, and expressed sympathy for my rough morning. The manager set me up with some perks that made my stay more enjoyable and made up for the bad experience. So, all's well that ends well. The rest of my stay was good, especially because the hotel was in a really convenient location -- walking distance from my business meetings, restaurants, and tourist sites.

We opted to stay on Rainey based on what Rainey was like in the past. However, we didn’t realize that this is the new site for redevelopment in Austin, so a lot of the charm of Rainey is being replaced by high-rises. The hotel did provide early plugs in the room to help block out construction noise, and for that I was super thankful. The hotel sent the typical welcome text earlier on check-in day. We checked in online and opted for a digital key because we’d arrive after midnight, and wanted to go straight to our room. Upon arrival, our digital key didn’t work at the garage or at our room. We went back to the lobby and waited a while without anyone coming up to help. After yelling “hello,” to try and get help, an employee came to the front desk. It wasn’t the typical welcome, as they seemed kind of put out about us being there - but hey it was 3 am so I can overlook that. After getting us regular room keys, I asked if my digital key would work now too. They shared that the digital key system was new and had not been working. The welcome text really should have mentioned that. The room smelled off when we arrived - almost like BO. Possibly it was from someone cooking onions in a nearby room, but it was just as pungent then next morning.. When we got the “how was you stay text”, we mentioned the smell. The front desk staff was helpful and offered to have housekeeping go by and freshen the room. When we arrived back at the room that evening, there was an aerosol odor-ban food smell remover spray on the table. Nothing else was done and the room smell was just as bad. Same smell on the day we departed. Our room was on the 16th floor so possibly other areas were not as bad. If you do opt to stay here, it is not terrible. Set your expectations lower as it is more like a Choice Hotels brand stay than a Hilton family stay. Also if you reserve the one bedroom king and plan to have your kids stay on the sofa bed, know it is not paid out like some other Homewood suites. The sofa bed is the same, but the only way to access the bathroom is via the bedroom. Also, the sink and vanity are not separated from the bedroom by a door and the shower is the old tub insert shower combo. So if your kids are teens and stay up later like ours do, just get two rooms. The place really needs an update all around to be up to be we usually experience at a Homewood. Hopefully it is up for one soon as the location is great. We’ll be booking at the Hilton instead when returning to Austin, though.

Il nostro soggiorno all'Hyatt Regency la prima notte di nozze è stato fenomenale! Speravamo forse in qualche champagne o qualcosa di speciale dato che era la nostra prima notte di nozze, ma nel complesso è stata comunque un'ottima esperienza. Abbiamo avuto una vista incredibile e un ottimo servizio per tutta la notte. Ci tornerei sicuramente!

Stayed for one night for kids sports tournaments in town. Check in was simple and parking is free on sight. The room had a fridge and microwave so we could keep snacks handy. Location is perfect in central Austin, only about 10min to get anywhere. It’s an older hotel with updated areas, so it’s not going to be stellar but it was perfect for what we needed.

Il mio soggiorno all'Hotel Austin Southpark era perfetto. Per favore consiglia alla direzione superiore di avere tutti i loro pupazzi in fila. Il lobby era fantastico, il bar rimasto era un interessante contatto, e il personale del desk front era cortese e reagente. Il colazione due volte al ristorante è stato proprio quello che dovevo iniziare il giorno. Il personale del ristorante era anche cortese e il colazione era ben preparato. La stanza era pulita come si aspettava con tutte le attrezzature. La prossima volta che sarò a Austin, sarò certamente tornato.

Purtroppo, mio marito e io non scelgo di rimanere di nuovo in questo hotel. (Siamo rimasti di recente per notte alla fine di marzo 2023, prima di prendere un aereo il giorno successivo.) Pros: il personale che lavorava al turno notturno al nostro arrivo era cortese e cercava di essere utile, e il colazione mattinale era accettabile. Tuttavia questo non ha risolto le carenze dell’hotel che erano numeroseas io delineerò qui. Cons: (1) la microonde non aveva una piastra e quindi era inutilizzabile fino a poco prima che abbiamo controllato, quando alla fine qualcuno si trovava una piastra di sostituzione. (2) Il tessuto era sporco con tinture visibili (3) l'ombra della finestra non apriva correttamente (4) la porta di lavastoviglie molto pesante si aprì inaspettatamente diverse volte, una volta mi colpì (hard!) sulla gamba. (Questo riguardava in particolare perché il lavastoviglie è installato nell'ingresso alla stanza e si deve camminare attraverso di essa per entrare o uscire dalla stanza) (5) l'acqua di lavastoviglie è stata abbattuta sul pavimento, mettendo in pericolo un scorrevole (l'acqua era difficile da vedere ) (6) Nel letto di un letto c'erano invisibili tinture gialle (7) non è stato fornito un tostapane (8) l'acqua proveniente dai due fauci profumati e gusti come molle. Dopo aver ritornato dal nostro viaggio, abbiamo descritto tutti questi problemi in un messaggio di posta elettronica al direttore incaricato, ma non abbiamo mai ricevuto alcuna risposta da lui. (Abbiamo cercato di contattarlo più volte per telefono prima di lasciare l'hotel, ma non è stato possibile raggiungerlo)

Molto bene, la qualità non deve essere detto!Da quando ho comprato i biglietti qui, sembra che sia un uomo di cazzo, venendo qui ogni settimana per trovare un'attività scontato!

This hotel has all the basics: spacious rooms, comfortable beds, very decent continental breakfast, and everything works. However, it is in desperate need of a face lift - new carpets, upholstery, etc. There is a strong smell of ”old”. We went first to a Target to buy air freshener which we used liberally in both rooms all three days we were there. If you can deal with that, this hotel provides good value.

Stavo per 3 notti. La stanza era pulita e spaziosa. 5 minuti a piedi per 7-Eleven & Denny's 24-hore open + alcune altre opzioni alimentari. Pickup di navetta aeroportuale incluso ma sono arrivato intorno a mezzanotte, quindi ho preso un Uber dall'aeroporto per $15. 10 minuti a piedi per il bus CapMetro 20 al centro.

The check-in and out was smooth. Our stay is ok, the room is quite small but bed is comfy. The breakfast option was nice but the next day, we woke up a bit late, we joined buffet breakfast at 8:30AM but most of the food were gone and was not replaced. The location is good, near N. Lamar Ave and I-35 which is accesible to Downtown Austin.