Austin Southpark Hotel

It is comfy & good breakfast

SXSWへの参加のために6泊しました。 とても綺麗で手入れされている印象のホテルでした。 空港からも車で10分ほどとアクセスも良かったです。 朝食をつけたところ3日間はビュッフェ、 残る6日間は注文するタイプでした。 これぞアメリカの朝ごはん‥？！というほどボリューミーで食べきれませんでしたが、スタッフさんの対応もよく、満足度が高かったです！

停車場很大

When we walked into our room, we were immediately disappointed. The room was in need of repairs. The carpet was torn and the wallpaper was peeling at the seams. The room didn't seem clean. Why they even rented this room is beyond me. Definitely not what we expected from a Marriott property.

Disappointing Experience with Poor Customer Service I arrived at this hotel on 3/12/25 around 5:00 PM to check in, only to be told by the desk agent that there was no gas service, meaning no hot water or food service for the next two days. She inquired if I still wanted to check in or cancel. I asked if this information was posted on their website, she replied yes; however, I checked and that was not the case. After checking surrounding Marriott hotels, all were charging at least $60 more per night. I inquired about compensation for this inconvenience, and the desk agent said since it was an ongoing problem, and they had emailed all reservations at 7:30 AM, the hotel had no further responsibilities. I requested to speak to a manager and was introduced to Marisa Stewart, who identified herself as the manager. She repeated the same line about the email and claimed that the hotel had no further obligations to their guests. I tried to record the conversation for clarity, but Ms. Stewart became upset and demanded I delete the video. I told the desk agent to cancel my reservation and went to the lobby to find alternative accommodation. After a few minutes, Ms. Stewart approached me and insisted that I leave immediately, even though I was still trying to make new lodging arrangements. I told her I would leave after finalizing my plans. I even offered to call the Austin Police Department to have her formally trespass me if needed. I made it clear there should be no further discussion between us. In my years of traveling, this level of professionalism was a first. This response would seem more appropriate of a roadside motel, not a hotel chain of this caliber. I was not expecting such poor customer service and unhelpful attitudes in a situation where I was clearly trying to find a reasonable resolution.

A s a lifetime loyalty member, I often choose Marriott for the consistency. While this location has a nice entry & lobby, that’s where the constancy ended. For what appears to mimic a full Marriott, they have no lounge or loyalty perks, minimal food servuunless you want a full meal, torn carpet in the room, and finally a broken shower. Their response was we have a renovation pending. Clearly not up to typical Marriott standards.