Extended Stay America Suites - Austin - Metro

#好評#對毛巾清潔度，Wi-Fi，房間佈局滿意；这家酒店的日常管理工作有些稀松。酒店房间里的设施维护及卫生清理非常粗糙，我所住过的房间里的电炉表面上生有近一个毫米厚的铁锈，电炉表面锈迹斑斑，显然这里的服务员没有及时对于这些厨房灶具进行常规的卫生清理和维护处理。导致炉台的外观显得非常肮脏不堪！此外，卫生间的硬件设施修建挺好，但外观墙面的卫生清理不到位，有些明显的污点清理不够细致，难以让人心情舒畅。对于这些细节要求苛刻的游客在选择住宿的时候要慎重考虑，三思而后行为佳

The rooms were clean…the kitchens are nice…the bathrooms is clean…the whole hotel is clean. The staff is amazing and friendly. They are also very respectful. They are very helpful. It’s very quite for the most part and I enjoy staying here.

It's a bit sketchy the way they treated me. I reserved for two days and by the time I was getting back to my room after the first day, they already checked me out prior to giving me any sort of notice. They were being very hush hush not saying anything to me. Of course this infuriated me after not letting me know anything. I found out my gf had EMS called since she felt she had an emergency, but still that didn't warrant not giving me any notice whatsoever. They didn't even refund me the day they didn't honor. They also did not give 24 hour notice for me to vacate, which Texas law requires you to give. Sad way of treating customers who didn't even do anything. I have yet to get any sound reason for their poor behavior. Watch out

I didn't get a straight answer from the front desk person about my cancellation. When she finally gave me a card it went to a room with people inside. When we finally got the suite with my mother who's a senior, the TV was not working, a light bulb was missing and the hair dryer didn't work. There was a substance stuck to the counter and roaches and ants were on the counter. I didn't bother getting breakfast, just drinks. I'm sorry I can't find the photos.

Great hotel, with good benefits. Great management and employees. Very clean, all my appliances work even the dishwasher! I like the hardwood floors, to avoid accidents I can’t clean with my furry friend around.

booked online through third party website, for extended days simply booked at the front desk. check in no issues, went to room the issues began there was trash under the sofa, soiled linen in drawers, reported to the front desk and the agent working front desk had an attitude asking us if we put it there um, when just checked in after a 26 hour ride to get here you think we really want to come down to the front desk to report a filthy room to you. the next day someone visited the room and stated the manager heard about our issue and provided a free night. We cleaned our room during the extended stay, the hotel sent me an automated general survey to ask about my stay and i rated them according to what i experienced someone actually questioned someone in my party about the poor rating I provided. just wow. After receiving the itemized bill, noticed we did not actually receive the free night that we actually redeemed. no free breakfast, it was literally muffin, tea, equipment was not working in fitness room which is very small. will i visit again , no. It served it's purpose for my family and I during our extended stay for hurricane IDA but would not visit if I was to visit Austin for a getaway or vacation. The area was okay. located near interstate.