Utente ospite
2 dicembre 2023
Rick Steves recommended this hotel 24 years ago. I came back last Sep 2023 and the room we had was ok. The management has changed now owned by Eric and Valerie. On our 2nd day, we requested not to have our room cleaned hoping we had the option to get towels anytime. We informed Eric in the morning we left for Les Baux that we don't want our room cleaned since they don't have those door hangers. However, that night when we came back, my husband requested for toilet paper and extra towels. Eric gave him the toiler paper but not the towels. So I came down and as soon as I tried to request or say something, Eric got so upset, started talking in French saying "Merde", stood up angrily and kept talking in French from the time he went up to get the towels to the time he got back to the front desk. I watch French movies and I know what that word means. What a rude receptionist/owner! It was a very simple request and he was disrespectful. I paid the hotel fees. I did not deserve this kind of trea**ent. Their excuse is it's a mom and pop hotel and someone has to stay in the front desk and the cleaners come in during the day. The solution should have been to always have towels in hand in the private room next to the front desk. Normally hotels will give you towels no questions asked. Don't they know that guests can request towels any time? This owner was unkind and unfriendly. Never will I go to this hotel anymore based on my last experience.
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