Le Régence

I reserved for 3 nights, but checked out the first morning and found a different hotel, due to a bunch of small and medium problems with Hotel Regence. Any one or two of these issues, I could've worked around, but there were just too many. Such as: No hot water in the shower even after I ran it for several minutes. Refrigerator locked when reception closed, which is late afternoon, so no ability to keep food or chill drinks overnight! Your one key card has to be inserted in the slot in the room or ALL power outlets shut off - so you cannot charge anything, such as camera batteries, when you step out of the room (you need to take the key card with you). AC was weak and it took several hours to get the room feeling not humid. When I checked in after hours, note they left with my key did not have wi-fi info, which was hidden in an unlabelled booklet in the room which I did not find. So I checked in late, and left the next morning. Later, I saw they had charged my card for all three nights in advance. I wrote them several times asking about a partial refund. Even though they had responded to several of my emails before I arrived, they have completely ignored the emails I sent asking about a partial refund after I left, and have never written back.

I thought Avignon was beautiful, and then I came to Arles ... it's easy to see why Vincent Van Gogh (and everyone else) fell in love with it. The hotel is just inside the city walls, a short walk from the train station. It faces the river. My single room was clean, quiet and comfortable. My bicycle was safely stored in a garage next door. The owners were friendly and went out of their way to be helpful. Highly recommended.

Rick Steves recommended this hotel 24 years ago. I came back last Sep 2023 and the room we had was ok. The management has changed now owned by Eric and Valerie. On our 2nd day, we requested not to have our room cleaned hoping we had the option to get towels anytime. We informed Eric in the morning we left for Les Baux that we don't want our room cleaned since they don't have those door hangers. However, that night when we came back, my husband requested for toilet paper and extra towels. Eric gave him the toiler paper but not the towels. So I came down and as soon as I tried to request or say something, Eric got so upset, started talking in French saying "Merde", stood up angrily and kept talking in French from the time he went up to get the towels to the time he got back to the front desk. I watch French movies and I know what that word means. What a rude receptionist/owner! It was a very simple request and he was disrespectful. I paid the hotel fees. I did not deserve this kind of treatment. Their excuse is it's a mom and pop hotel and someone has to stay in the front desk and the cleaners come in during the day. The solution should have been to always have towels in hand in the private room next to the front desk. Normally hotels will give you towels no questions asked. Don't they know that guests can request towels any time? This owner was unkind and unfriendly. Never will I go to this hotel anymore based on my last experience.