Hotel in zona Mundo Alpaca, Arequipa

L'hotel è completamente nuovo, sembra elegante e è ben situato. Il servizio è stato molto amichevole e utile; abbiamo avuto un tour che è iniziato alle 3:00 del mattino e il personale della ricezione ha offerto una accatadine attive take-away colazione. E poi erano anche alle tre per noi alla reception, ma purtroppo non avevamo acqua calda al lavabo, e l'acqua non era corretta.

This is a beautiful hotel with lots of wonderful features and situated in a great location. The staff were excellent and very hardworking and nothing was too much trouble for them. The massage ladies in the Spa were fabulous. The only reason I have given it 4* instead of 5* is because I got salmonella food poisoning from the chicken goujon meal we had in the restaurant on our last evening - ended up with me having to be hospitalised and on an IV line for 3 days. Please check your kitchen procedures as I don’t want anyone else to have to deal with this situation as it pretty much wiped me out for the rest of my trip including Machu Picchu which is a great shame.

Nice decor and styling in the rooms, large and comfortable bed (we had a private room just a bit back from the pool area). The inclusion of a fridge was a plus point. The cleaning staff were helpful and courteous. When we checked in, the guys working reception helped us up to the room with our luggage (I had been volunteering in Arequipa for 2 months prior so had a few bags). However, when I asked on our way out if they had anyone available to help take our luggage to the taxi, it was a hard “no ofrecemos ese servicio” 😕 So I guess it depends who’s working that day as to what level of service you get. The bar area around the pool was nice with lots of seating options to chill out, but the water in the pool was absolutely freezing and even cold water swimmers wouldn’t be in there much more than 10 minutes! I removed quite a lot of bugs during my swim, so a regular clean with a net wouldn’t go amiss. The worst aspect of this place was the obnoxiously loud and unrelenting music. I couldn’t even get peace and quiet in our private bathroom. I get that the poolside party is their vibe, but I really don’t think they need quite so many hours of it in their schedule. With retrospect, I’d have chosen a quieter hotel. Finally, we booked a massage. I thought it would be a nice way to round off our trip, the price was equivalent to about £30 GBP which I thought was a good deal. I’d had an excellent massage at Selina in Baños, Ecuador, so I was looking forward to it. Well, both my massage (hot stones) and the one my boyfriend had (regular massage) were so comically bad that we still joke about it 6 months later. I asked the masseuse in fluent Spanish 5 times and in a variety of different ways to really use a bit more pressure, but no…. the two of us spent an hour each being half-heartedly rubbed with oil by someone who clearly had received very little training and was unable to locate any knots, any areas of tension, anything. I actually left more tense than I went in! I did tell the reception so I sincerely hope they have recruited a new massage therapist. Overall, there are some benefits to Selina such as the relative proximity to the city centre whilst also having a pool. However, I wouldn’t rush back and didn’t find it quite as good as the other Selinas I’ve stayed in in Central and South America.

Per tutti viaggiatori che visitano Arequipa, trovati in questo albergo il posto ideale, si trova nel centro storico di Arequipa, di fronte al Monastero di Santa Catalina e due isolati di piazza maggiore( Plaza de Armas). Il personale é gentile e professionale, le camere sono molto confortevoli col wifi e il televisore, arredate in maniera magnifica. C'è il buffet colazione inclusa a carico del Signore Jaime, persona squisita e gentile che vi servirà in maniera ottimale. Riassumendo Io e mia Moglie ci siamo trovati molto bene e nella prossima volta sicuramente repetirenmo la sperienza. Buon viaggio 😉👍👍👍👍

Excellent, excellent, excellent!!! I stayed at Tierra Viva Plaza Arequipa during my holidays in one of the most beautiful cities in Peru 🇵🇪: Arequipa . The location is great, safe and near the best touristic places, shops and restaurants to be visited. All the staff at Tierra Viva Plaza Arequipa hotel is 1000% helpful, polite, friendly and ready to run the second mile. Thank you for such an amazing customer service to all of them!!!😀 Wonderful a**osphere !! Nice music !!! Clean and fresh rooms !!! Delicious breakfast !!! Brilliant staff !!! Punctual transference from Cruz del Sur/ Airport to the hotel and viceversa !!! Superb customer service !!! Of course, I can recommend this ‘brilliant’ hotel to ever who would like to visit, enjoy and have the most amazing experience and holidays in Arequipa😊. Thank you !!!

La struttura non ha l’ascensore e se arrivi di sera non c’è nessuno che ti porta le valigie in camera, mi è stata assegnata una stanza al 3 piano, quando ho chiesto come fare a portare in stanza le mie due valigie da 25 Kg l’una la receptionist mi ha risposto, mi dispiace, sono qui da sola. La prima stanza che volevano assegnarmi aveva un moquete puzzolente l’aria nella stanza era irrespirabile, ho chiesto di cambiare stanza e mi hanno dato una stanza senza moquette. Al mio arrivo c’era una festa patronale, nella strada circostante l’hotel c’erano degli ambulanti che arrostivano della carne sulla strada, tutti i mali odori e il fumo si propagavano per tutta la struttura, inclusa la stanza. Quando ho fatto presente la cosa alla reception, la risposta è stata…anche la reception è piena di fumo. Dopo 3 ho giorni a festa terminata mi hanno proposto di cambiare stanza per il disguido subito. Internet e mal funzionante. Le camere sono i insonorizzate malissimo, ogni rumore della strada rimbomba in tutto l’hotel. Quando altri ospiti chiudono le porte della loro camera svegliano tutto l’hotel, l’unica maniera di chiudere le porte è sbattendole, le maniglie non funzionano per chiudere ma solo per aprire. L’hotel di sera chiude le porte, per entrare gli ospiti devono suonare il campanello, il suono è talmente alto che si sente in tutte le stanze. Se una persona è seduta nella sala dell’hotel e sta parlando e come averlo in camera. Non è affatto un hotel adatto a chi vuole riposare. Io ero lì per lavoro, il sabato e la domenica volevo riposare, però alle 8:00 di mattina accendono la radio e la spengono la sera alle 20:00, qualche volta ho chiesto per favore di abbassare un po’ il volume, in più di una occasione si sono dimenticato la radio accesa. L’hotel purtroppo non l’ho scelto, qualcuno della mia azienda probabilmente aveva interessi nel alloggiare in questa struttura. La colazione era scarsa e mal organizzata. La colazione sarebbe dovuta iniziare alle 7:00 ci facevano il favore di iniziare alle 6:30 ma erano in evidente difficoltà, le posate erano sporche e l’acqua del buffet in bevibile. La pulizia della stanza discutibile, spesso si dimenticavano la carta igienica e le asciugami. La mia esperienza è stata pessima.

Loved this hotel so much I ended up doubling the length of my visit. Location could not be any better, just a few minutes walk from the main square, the street feels quiet and safe with good local amenities. The hotel is modern, clean, tastefully decorated, even comes equipped with a music room where you can play instruments and listen to records, which I loved. All the staff are friendly and beyond helpful. The breakfasts were to die for, so delicious, and the attention to detail (like the cookies left in the room before bed) and the way the beds are made make the stay all the more special. I couldn’t have wished for a better stay whilst in Arequipa, if you’re considering staying here look no further, I’ll definitely be coming back. Thank you for everything, special mention to the hospitality of Christopher and Gabriela, hope to see you again soon.