Utente ospite
2 gennaio 2025
Starting with the positive the food, and views are amazing! Staff are also friendly. Very disappointed overall with the Cliffhouse after being very excited about the overpriced night we planned. Before check-in, I received an email asking if the night was for a special occasion, which I confirmed was a birthday. Not sure why they asked as nothing was done about this. The hair dryer in our room wasn't working which was quickly replaced, found a hair in the bath and an old dead spider by the bed. We then woke up the next morning to the coffee machine which we hadn't used leaking across the counter and luckily my toiletry bag was soaking this up before it reached my camera! Once again housekeeping was quick to rectify this. The main reason we went was for the spa and this was unfortunately the biggest letdown! The changing room bin was overflowing with towels. Eager to use the sauna, I let reception know it wasn't switched on. They said it gets to a certain temperature and switches off, but she'd look at it. After waiting 30 minutes as instructed and still no heat, I went back out to reception and met another staff member to report the sauna, and maintenance was called. The next day I went to the spa again and the sauna now had a maintenance note on the door and was out of order! I had taken into consideration that the hotel had just opened after the Christmas break but to pay a 5-star rate, I'd expect 5-star facilities.
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