Hotel in zona Carolus Borromeus Church, Antwerp

Well there are not enough words to describe this beautiful hotel . The location was perfect the facilities the staff all very helpful . The breakfast was one of the best Hilton's I have stayed at for a long time . Fresh fruits great eggs and breads . So much choice and the staff were so helpful . Thank you all

La posizione comoda tra la stazione e l’inizio del centro storico è il punto di forza , a 2 passi si hanno vari negozi, un supermercato e la fermata dei mezzi pubblici. Camera pulita, minimal ma funzionale, bagno piccolo ma con doccia ampia. Colazione salata e dolce varia, buona e ben presentata. Buono servizio bar. Deposito bagagli sia al piano terra che al piano reception in locker da poter gestire in autonomia. Consigliato!

Grande posizione così vicino alla stazione ferroviaria e tra 2 stazioni metropolitana! Servizio ok, pulizia ok, ma potrebbe essere migliorata (Posso dire che era pulita ma non profonda sulla tavola, e il distributore di sapone/shampoo era di tipo rotto, così si diffuse intorno al bagno)

Siamo stati in questo Hotel cinque giorni come base del nostro viaggio in Belgio e Olanda. Personale cordiale, posizione ottima e colazione di buon livello, camere pulite. Se torneremo un giorno ad Anversa, probabilmente torneremo in questo Hotel

L'hotel è vicino alla stazione di Anversa. Central proprio dall'altra parte della strada. Viaggiare è molto conveniente. Se viaggiate in treno lo consiglio. La stanza è molto spaziosa. C'è un forno a microonde, un bollitore e un ferro da stiro, molto completo. Soggiorno in una camera per 4 persone, con 2 letti queen size, molto comodi per dormire, inoltre c'è un'altra sala da pranzo con un tavolo da pranzo. Molto impressionante. La colazione era ok. Ma lo spazio è un po' piccolo. Quando ci sarà molta gente, non ci saranno posti a sedere. Al momento del check-in in hotel, scegli l'orario in cui andare a fare colazione. Ma stare seduti troppo a lungo va bene. L'addetto alla reception è molto carino, consente anche il check-in anticipato La prossima volta, utilizza sicuramente di nuovo il servizio?

Nice hotel in a great location. The city centre is walkable and parking is available in the vicinity at 19Euros per day which is a good price for Antwerp. Great staff that is attentive and genuinly kind. Very clean rooms. Bar has nice selection of beers.

The hotel is quite nice located near the Antwerpen centraal train station. The room is spacious and the bathroom is new and modern. I really enjoyed the time other than noisy neighbors. Also they have a system that if you dont request room cleaning, they offer vouchers for drinks at the bar downstairs as a sustainable way to help environment.

The hotel in conveniently located just across from the train station and although the rooms are small, they are nicely decorated. I would give this hotel 5 out of 5, BUT I had to pay to store my luggage and honestly it was the first time I was charged for this. I don’t recommend staying here if you are traveling with a lot of luggage. My room also wasn’t cleaned once during my stay, but that’s ok.

La colazione è veramente ottima con cibo fresco e internazionale, la camera grande e servizi molto efficienti, bella l'idea del desk al contrario perchè quando si arriva in hotel il personale ti accoglie senza nessuna barriera architettonica

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo