Changbai Mountain Landscape International Eco-Exchange Center

The hotel we booked was under renovation so they arranged for us to stay at Crowne Plaza instead. This is a review for Crowne Plaza. First, the hotel is very beautiful with top notch facilities. There are indoor and outdoor hot springs, a petting zoo, a ginseng experience hut, and swimming pool/gym. Apart from the hardware, I was impressed by the service standards. When checking in the front desk would add your WeChat account, and check-in periodically if everything is ok. I didn't quite like the dinner hotpot (the mutton was too ***** and we didn't finish half the meal). I only mentioned it when asked by the staff on WeChat. They sent up a fruit platter that night, and comped us with sandwich/noodles the next day for lunch. Simply top-notch service recovery! It may be a bit pricey, but you won't go wrong choosing this hotel.

Love the nightly fruit platter after our hot spring visit. Manager 大玲儿 has been most helpful, patient and considerate. Highly recommended

Exceptional Stay in Changbaishan – Highly Recommended! I recently stayed at a hotel in Changbaishan, and I must say it exceeded all my expectations. From start to finish, everything was managed exceptionally well, ensuring a seamless and enjoyable experience. The hotel is beautifully maintained, with rooms that are both comfortable and impeccably clean. One of the standout features was the outdoor onsen—an absolutely amazing place to unwind amidst the serene natural surroundings. The decoration in front of hotel with rows and rows of cute snowmen are also very lovely, we took plenty of photos there. Additionally, the free transportation services were incredibly efficient, including a convenient shuttle service to and from the train station and free transfers to the ski site. The staff were all friendly and helpful, even though communication was sometimes challenging as we don’t speak Mandarin. A special shoutout to Ms. Zhang Yong Ping 张永评 (WeChat: Xin Xin 鑫鑫), the guest manager from the front desk department, who went above and beyond to ensure our stay was flawless. Ms. Zhang provided us with outstanding butler service and demonstrated exceptional kindness, professionalism, and hospitality. She helped us navigate the complexities of buying tickets and traveling to Changbaishan, ensured we boarded the correct buses, and even made sure we didn’t miss any important connections. Due to high season, we couldn’t secure a room in Building 3 for our second night and had to reserve rooms in Building 2 via an online platform. Ms. Zhang kindly and proactively made arrangements so we could stay in Building 3 throughout our visit—a thoughtful gesture that made a huge difference. Every aspect of our stay was well taken care of, and the staff’s dedication to providing excellent service truly stood out. Thanks to Ms. Zhang and the entire hotel team, our time in Changbaishan was a wonderful experience. I wholeheartedly recommend this hotel to anyone visiting the area. We’re grateful for the warm hospitality and look forward to returning in the future!