Changbai Mountain Landscape International Eco-Exchange Center

The room was clean, quiet, providing a laid-back space after a day of outdoor activities. Great variety of food at the food hall. The adjacent hot spring house is a must visit if you need to soothe your body and mind. The service personnel at the hotel was polite, warm, attentive, especially, a staff by the name of 鑫鑫，she was so patient in explaining the various amenities around the hotel, and the special programs offered to the guest in relation to visiting the Changbai Mountain and its various attractions. The hotel has a separate check-in area to Changbai Mountain. I would come back for my future stay or recommend it to my friends.

The hotel we booked was under renovation so they arranged for us to stay at Crowne Plaza instead. This is a review for Crowne Plaza. First, the hotel is very beautiful with top notch facilities. There are indoor and outdoor hot springs, a petting zoo, a ginseng experience hut, and swimming pool/gym. Apart from the hardware, I was impressed by the service standards. When checking in the front desk would add your WeChat account, and check-in periodically if everything is ok. I didn't quite like the dinner hotpot (the mutton was too ***** and we didn't finish half the meal). I only mentioned it when asked by the staff on WeChat. They sent up a fruit platter that night, and comped us with sandwich/noodles the next day for lunch. Simply top-notch service recovery! It may be a bit pricey, but you won't go wrong choosing this hotel.

I thoroughly enjoyed my stay at this hotel. The concierge service was outstanding—friendly, knowledgeable, and always ready to help with recommendations and reservations. The onsen was a highlight: clean, relaxing, and a perfect way to unwind after a day out. Breakfast was another standout, offering a variety of delicious options that catered to different tastes. Highly recommended for both comfort and quality service.

Love the nightly fruit platter after our hot spring visit. Manager 大玲儿 has been most helpful, patient and considerate. Highly recommended

The stay was fantastic with excellent facilities. Soaking in the natural hot spring outdoors while it snowed was unforgettable, and the water was from a real hot spring, not just heated water. Salesperson 鑫鑫 was very caring and flexible, adjusting to our needs and making the stay smooth. I’ll definitely bring my family next time!

Exceptional Stay in Changbaishan – Highly Recommended! I recently stayed at a hotel in Changbaishan, and I must say it exceeded all my expectations. From start to finish, everything was managed exceptionally well, ensuring a seamless and enjoyable experience. The hotel is beautifully maintained, with rooms that are both comfortable and impeccably clean. One of the standout features was the outdoor onsen—an absolutely amazing place to unwind amidst the serene natural surroundings. The decoration in front of hotel with rows and rows of cute snowmen are also very lovely, we took plenty of photos there. Additionally, the free transportation services were incredibly efficient, including a convenient shuttle service to and from the train station and free transfers to the ski site. The staff were all friendly and helpful, even though communication was sometimes challenging as we don’t speak Mandarin. A special shoutout to Ms. Zhang Yong Ping 张永评 (WeChat: Xin Xin 鑫鑫), the guest manager from the front desk department, who went above and beyond to ensure our stay was flawless. Ms. Zhang provided us with outstanding butler service and demonstrated exceptional kindness, professionalism, and hospitality. She helped us navigate the complexities of buying tickets and traveling to Changbaishan, ensured we boarded the correct buses, and even made sure we didn’t miss any important connections. Due to high season, we couldn’t secure a room in Building 3 for our second night and had to reserve rooms in Building 2 via an online platform. Ms. Zhang kindly and proactively made arrangements so we could stay in Building 3 throughout our visit—a thoughtful gesture that made a huge difference. Every aspect of our stay was well taken care of, and the staff’s dedication to providing excellent service truly stood out. Thanks to Ms. Zhang and the entire hotel team, our time in Changbaishan was a wonderful experience. I wholeheartedly recommend this hotel to anyone visiting the area. We’re grateful for the warm hospitality and look forward to returning in the future!