DoubleTree by Hilton Amsterdam Centraal Station

Very unhappy about my stay, on the 1st night an unknown guest of the hotel was issued a keycard to our room without ID and proceeded to enter our room whilst we were asleep. Luckily I had put the security latch in place however if we hadn't of been in the room it would have been a more serious matter. Upon checking out informed I needed to pay a city tax that had already been included in the price that was prepaid before our stay and when informing the staff of this they pushed the matter. I was able to get it refunded however was a 20 minute ordeal that was uncalled for and issued a refund in cash when they requested the payment via card I am extremely unhappy about the stay and won't use the facilities in their chain again!

It was a nice hotel.

Shampoos and conditioners are running out when checked in, there was one night when water heater is not working.

Other than the room that is bit fell short of the expectations compare to the price paid. The overall staff service is excellent.

Location was good, you can see the hotel from the central station. Good view ans services too! However, it is a green hotel so a lot of amenities are not available unless you request for them.

Both Trip.com and the hotel charged us for the local tax, which amount to €80. The hotel charged it from the deposit held without telling me explicitly. Luckily I picked it up when I checked my banking app. I complained to both the hotel and trip.com, eventually trip.com reimbursed me. So it may be prudent to check the bill when you stay with this hotel. Otherwise great location and a comfortable stay under a reliable brand. Staffs were mostly very helpful except for one individual who made a mistake with our key but refused to correct it, and asked us to go the counter again next morning to extend our stay.