Rosewood Amsterdam

It’s a beautiful hotel, but still too many items that need to be improved: - we were not allowed to have a drink in the bar with my kid, completely not understandable why not. - when we were finally going (without our kid) to the bar, we were not allowed to go “as all seats were taken” and we weren’t allowed to stand at the bar. We were treated really roughly without any understanding by the lady who received us. Only after making a serious issue, we were allowed to come in the bar. Finally another bartender offered us a coup for compensation. But the lady clearly didn’t understood how to treat clients in such kind of 5 star hotels and didn’t understand that simple client request will always overrule principles (e.g. “no standing on the bar”). - the terrace outside was far understaffed. We needed to wait too long for drinks and orders. - In the morning, while sun was shining, the outside terrace remained strangely closed, very weird and not understandable. - In the swimming pool there was staff, but they did not took care of cleaning the old towels and were not doing the effort making it a great place for clients like offering just water or being friendly. Anyway, great and beautiful hotel, but the sense of 5 star hospitality is not on the level as the stars and price.

This hotel is absolutely Amazing! From the moment you step into the Hotel, you feel special. The historic charm is beautifully presented while blending seamlessly with modern elegance. The staff is incredibly attentive, and every detail is thoughtfully taken care of. Our room was spacious and extremely comfortable with amzing view of the Canal. It was stunning, and the bed felt like sleeping on a cloud! The bathroom had a luxurious feel, and the small complimentary treats made us feel truly pampered. We checked in late and tired so decided to order Room- Service, here i can not forget Mr. Raj was very professional and very helpful who delivered my order to the room. we had a chance to do some interaction and he made me feel very special and comfortable. I really love the way how he treated us. we would definatley pay another visit. Highly recommended.

We had a exceptional time at the new Rosewood in Amsterdam. It’s only been open for a couple of weeks, so a few small things didn’t go quite right—but everything was handled so charmingly and professionally that it only added to the experience. The interiors are absolutely beautiful—elegant and refined without being flashy. The spa was incredible—one of the best we’ve experienced. We had lunch at Eeuwen, which was fantastic: great food and a stunning setting. And the bar is a gem—warm, stylish, and perfect for a relaxed drink. The staff were all genuinely kind and welcoming. Easily the most beautiful hotel in Amsterdam. We’ll definitely be back!

Appalling. Don’t go there. It was Mother’s Day and I wanted to do something special. We live just up the canal from the hotel and having followed its development (closing off the road for years) we were excited for weeks about going there for breakfast. I attempted to book a table through the hotel’s online system. To this I received a terse automated email reply saying that this was not possible. Really??? I tried again this time by email. I received a polite reply stating the same. Finally, after some pressing it was admitted that a walk-in for breakfast at either of their restaurants would be possible on the day and that we would be welcomed. My wife and daughter enthusiastically arrived first. I parked my bike and as I approached the Dutch and friendly doorman he bid me good morning and asked what I was coming to do. I said “breakfast”. He said it was closed for breakfast…. Not quite believing him, I went in anyway to find my wife in conversation with a woman at reception. She displayed all the charm of a recently painted grey wall. What she lacked in personal service disposition or friendliness was matched by an equally evident lack of training. She reaffirmed that there would be no breakfast that all the rooms (but not the entire hotel) had been booked for a birthday party. She was totally unapologetic, made no effort to show any degree of hospitality (e.g. “may we offer you a coffee” or “may I show you around” or “may I bring you some croissants”) nor made any attempt to take our name or offer us anything whatever. Basically, we were a nuisance. My predisposition to loyalty immediately dropped to -100%. She also said she was the duty manager when in fact it turns out she was only the front office manager. Misrepresenting yourself to me does not ingratiate. My wife asked her a question and she totally ignored her and again repeated the same mantra.  We were shooed away with a perfunctory “you’re welcome back any time”. I’m afraid that I was so affronted by this treatment that I momentarily lost my temper. There we stood outside, like outcasts, wondering what on earth to do next to salvage the day. It ruined Mother’s Day. I cannot comprehend how a five star luxury hotel with two dining rooms for breakfast has both closed, how we were told we would be welcomed and how such a poorly disposed and trained individual was left in charge. Picking up from my original email enquiry, we received an email apology. It stated it was an exception and we would be welcome back any time. I wrote back with a full account saying that even this apology was woefully inadequate. That was 36 hours ago and I have still not received a reply. We are not accustomed to being treated in this way almost anywhere or by anyone. We frequent the most modest eating establishments as well as luxury hotels around the world and enjoy open and friendly human interaction with all walks of life. It is our family culture. At the Rosewood Amsterdam they are clearly

New hotel… lots of adjustments needed. Bad exeperience so far with Bar, Concoerge and Breackfast (3 in a row of all services resquested). Understand that is a new hotel, but definitely need more training. Rooms are amazing, as you can expect from Rosewood

Just had a look around Rosewood Amsterdam. Opened today, very beautiful. Flowers are the best I have ever seen. Quality in all the detail. Staff are really friendly and enthusiastic to help. I will need to make an appointment to check out the spa.