Best Western Plus Amritsar

I stayed at Best Western Plus Amritsar during the long weekend of 2nd October. The booking process was smooth and hassle free. Pictures uploaded at the website were pretty good and the rooftop pool and gym too looked fine. However, when we landed at the Hotel, we found the reality to be completely different. The pool and Gym were told to be closed for "Work in progress" although nothing of this sort was mentioned at the time of booking and both were told to be operational and running. On enquiring, the front desk mentioned that due to rain last evening, the pool has been closed but there was no definite answer for closure of Gym. The front desk was not being managed by any professional and we found different people attending front desk at different time zones. We even found Valet attendant catering to front desk at one given point of time!! The ordeal didn't ended here. The breakfast spread in the morning was abysmal and poor. We even found a dead cockroach in corn flakes. Bed linen was dirty and seemed to not have been washed for ages. Same menu was repeated in Breakfast both days and there was acute shortage of condiments. Room service was damn poor and actually it looked like that Hotel is being run by a bunch of non professionals under the guise of Great Western Brand. Will not recommend stay at this place ever!!

Poor service inferior quality catering hotel service average cleaning is also not good average service

Room was desperately asked to upgrade for the obvious reasons as the room quality was not ok, staff in room service very slow. AC not working properly, cleanliness a big issue, no pool & spa but written everywhere, property not well maintained. Lots of stains everywhere. Pathetic tea...food is good, room is big. Overall 3 star property, not worth it