We stayed there in September, for 6 days, as we had our wedding in costa caparica. We had a happy week in Portugal, but the quality of the service in the hotel was poor. The building itself is clean, and has a kind of desing, thats a plus. But the staff was not kind or nice at all. We literally felt bad whenever we went to the reception to discuss something (basic things, like reserving a table etc). They looked pretty grumpy and when we approached them, we felt uncomfortable, they just wanted to get rid of us. Applies for the Reception and the breakfast and bar staff. Only the cleaning ladies were nice and smiling. It was pretty difficult to order or ask in English durint launch or breakfast. Our parents arrived one day later, around 1 am in the morning, after a 14hours trip, and after check-in we had to do all the paying in this late hour, even though we asked and promised that we will come down first thing in the morning to pay, as they are exteremely exhausted after the trip. They didnt care at all. At other hotels we always paid upon leaving but even if they want to make sure and have it in advance, i truly believe they should be more emphatic and not keeping exhasuted people at the front desk for an extra 30 minutes in the middle of the night. My father has diabetes and high hart rate, he was really suffering after this trip and just wanted to go to bed. All the parents are above 65, it was unpleasent welcome. At this hotel you have to book the breakfast table in advance, doesnt matter how late you arrived,and even if this is the last thing you want to do on your holiday, to follow a schedule. When we ate at the bar, it took literally an hour to get some snack. The 3person room is not really a 3 person room, it is a normal room with an extra bed which is only suitable for smaller children. (It is not like a must, but a good indicator: we had our wedding there, walking out from the hotel, and no one from the staff had a kind word - even all the flight attandendts were nices that anyone in the hotel.) We choose the hotel as it is close to the beach by car, so it fulfilled the purpose, but we would not go back. For the price you can get better.
Molto buono
41 Recensioni