Quick summary: very comfortable rooms. Very good housekeeping. Friendly, professional staff. To note: my review is based on what I expect of this tier of hotel, i.e. NOT a five-star, but not the price, either. When I see people complaining that there are plastic utensils at the FREE breakfast in COVID times, I have to shake my head. We stayed here while in town for a wedding. Room 311 has two very comfortable queen beds and very good down-like pillows (maybe they are?) All the usuals I expect of this tier of good-value hotels: coffee/tea maker, iron/board, microwave and fridge, good desk and big workspace, closet with a nice big mirror on it, etc. Good number of places to plug in your devices. Complimentary wifi and HVAC worked well. Our bathroom had a roomy walk-in shower; other rooms have a tub/shower combination (sigh - I love a bathtub after a long day.) Neutrogena toiletries: shampoo, conditioner, body lotion. LOVED that you could turn on the light without the vent automatically coming on - less headache when you're just putting on makeup. Nice buffet breakfast of hot and cold items, eggs, meat, cereals, fruit, juices, etc. Again, I don't understand why some reviewers complain that they are not getting a breakfast like at the 5-star hotels -- this is a very decent breakfast at this price point. Friendly, helpful, professional staff throughout. Excellent housekeeping. Due diligence on some very minor gripes: There were no washcloths in the bathroom (fine by me - my roommate cousin noticed.) She also asked that the hand sanitizer on our floor be refilled (it was empty) on a Friday; still wasn't filled on Sunday when we checked out. My little gripe is just noticing how some hotels try to cut costs yet still deliver the basics. The chest of drawers in the cabinet is a stack of baskets, i.e. small items will fall through the wires. Again, a minor gripe, but retrieving small items that fall through to the bottom is a bit annoying. The location is good - a short drive from the I-95, good for touring the north-of-Boston area of Newburyport, etc. To sum: we'd be happy to stay here if we are in the area again.
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