Utente ospite
22 settembre 2024
Just back from a week spent here, 3 adult family members. Unfortunately this complex did not live up to our expectations, having read quite a few positive reviews. This accommodation is very far out from the centre of Alvor, if you want a quiet location then it is for you. We were fine with quiet, the pool area never got crowded which was nice. We rented out a 1 bed apartment and a studio, both were spotlessly clean. However those are the only positives about this place. I have to mention the beds, they have what felt like boards covered in sheets, non existent mattresses which made sleeping comfortably very difficult. The staff generally were not overly friendly or helpful, with the exception of one person, Monica in the restaurant, we had breakfast included but unfortunately this wasn’t great, no variation at all every morning, and a lot of food on offer very lacking in quality. The whole apartment block and main pool are very tired and neglected looking. This place really needs some rejuvenation. The pool is a disgrace, with tiles falling off, paint lifting off the bottom, and green algae forming around the edge of the whole pool. This was the most disappointing aspect of the facility. When we checked out we got one word from the person who took our keys, that was ‘ok’, no enquiry as to how our experience was or any other conversation. To summarise, we would definitely not return here, too many things fell short of reasonable expectation.
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