Recensioni su Van der Valk Hotel Almere

We did not like this hotel. Terrible. For a short break, we wanted to explore the newest big city in The Netherlands (and Almere is different – recommended for an alternative city trip). Organisation and staff were not up to the required level, and finally the hotel is not that cheap. Many small points went wrong in our opinion. The hotel sent an email to check-in on line and to avoid waiting at reception. We did a longish procedure at home with scanning of ID card, face recognition and yes: we got a screen with all ID data telling that everything was OK to just pick up the key. Arriving at the hotel, the two receptionists were busy on the telephone, and when finishing one gave priority to a conversation with a colleague without saying anything. And then the whole check in went as before because the data “did not come through”. As if this was our mistake ….. In the e mail confirmation the hotel mentioned a welcome drink. Nobody informed us, we had to ask for it. Apparently it is only automatic if you install the app. Most of all, our concern was the dirtiness of the room, and the whole hotel did not give a fresh image. A pity, because it is a very nice new building from the outside. At departure the receptionist said we should have told that upon arrival to remedy it. Well, where would the cleaning and refurbishment team have started? The carpet on the public stairs up one half level is worn, in the corridor seemed to be a water (or other liquid) leak. A dirt pot was put in the corridor. Room service plates from the previous day were in front of several rooms. At our room, the plate with food and drink remaining of the previous guests remained before the door until we left the next day (!). Inside the room, the smell was unfresh. A long black hair (could not be ours) was in the sink. The carpet was not fresh. Apparently the normal fridge was broken in our room. They had put a second one on the ground, they had not made the effort to replace it. The “new” fridge was put just before one of the seats; it became almost unusable because of the position of the replacement fridge. The window/door to the terrace was not cleaned for a loooooong time. On the terrace itself were many (!) bird droppings, including on the chair we had to sit on ……. We even did not put one foot on the dirt ground of the terrace. And this could continue ………… Never again, that is for sure.