Hotel che accettano animali domestici a Almaty

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

Ho dovuto volare a Almaty per affari familiari. L'hotel stesso è un edificio storico e trendy. L'interno è davvero bello, pulito. La gente del desk front sono molto amichevole, conosciuto e utile. Le camere guardano esattamente come sulle foto. Ogni camera ha bestiame elettrico, 2 bottiglie d'acqua per ogni occupante. Riempino ogni giorno tè, caffè, acqua. Se lo chiedi, ti possono portare in qualsiasi momento. Devo dire che il servizio in camera 24 ore è grande. Ho comprato una stanza con colazione. Molto consiglio. Menu/ buffet è buono. Puoi ordinare omeleti o avena. Una cosa, tuttavia. Il menu non cambia affatto. Quindi, se ti sei fermato pochi giorni, ti sarai bene. Ho soggiornato 10 giorni. E' un po' stanco dopo 4 giorni. Non meno, il colazione è buono. La manutenzione è grande! Si puliscono davvero la tua stanza, disinfettano. Cambiano fogli ogni altra giornata, asciugamani ogni giorno. Molti bagni: shampoo, condizionatore, gel di lavaggio del corpo, creme del corpo e delle mani, capsula da doccia, anche capelli. Puoi pre-ordine il trasferimento da e all'aeroporto. Mi hanno incontrato con il segno. Era fantastico. Veramente fantastico. Raccomando vivamente di rimanere lì.

Very poor service levels in this hotel. We have spent 2 nights and the service standards are really poor. 5 times we had to call from the room and the water was still not sent by house keeping, we complained to the duty manager but not closure from her. Dana ordered the pizza and the extremely rude chef did not even start preparing the pizza for 45 minutes., when I spoke to him he rudely said I was busy. Thank you for such terrible attitude, we can always take our business elsewhere. The tour booked has a car with no air conditioning when you pay twice. The market price for a tour, you want quality and luxury. Dana and Nazira are helpful but all others need to be retrained. I will not recommend this place to others.