Recensioni su The Dostyk Hotel

Great location in central Almaty but not a true 5 star hotel in my opinion. Overall old and the pictures don't really show the details of the wear and tear. The tap ran dirty brown water for a good 5 minutes, which stained one of the towels. When I checked out, the walkie talkie went off, apparently the cleaner had already inspected my room within the 2 minutes between when I left the room and when I reached the front desk, and the front desk did not hesitate to ask to charge me. Initially, I wasn't going to complain about the water as I believed they were just cleaning their water tanks. Thankfully, I took a video of the dirty tap water and showed them; they waived the charge. But it's the way they immediately rushed to find potential evidence of my misuse of the room and the mannerism when they asked to charge me that was really off-putting. Not great customer service.

Helpful reception staff, the rest is very poor. problems with water, not working AC (awful experience in July, trust me), huge stairs at the main entrance (cannot bring the suitcase without help, but there is nobody there from the hotel staff!), broken furniture and even front door of the room, old (and not clean) bed linen, leaking shower cabin. cannot recommend

알마티에서 머물기에 최상의 호텔. 5성급에 합리적인 가격과 다양한 조식. 호텔 수영장, 사우나 그리고 자쿠지가 너무나 좋았던 스파시설!

超級舒適的酒店，環境安靜優雅，早餐可口，曾經衹是接待外國公使的酒店現在面向大眾了，位置超級好，去哪都比較方便。

Sehr gut , Service , Sauberkeit, alles :

房間整潔寬敞，前台及服務人員熱情友好

房間很大，早餐很好

참으로 만족합니다

Abbiamo soggiornato in questo hotel per sei notti in camera Executive Suite. La camera è molto grande, con arredamento e dotazioni di ottimo livello. Personale della reception gentilissimo e sempre pronto a soddisfare ogni richiesta. Una particolare menzione al Manager Vagiz per la sua disponibilità e cordialità. Lo consigliamo! Infatti, dovendo tornare ad Almaty, abbiamo deciso di confermare lo stesso albergo già prima di andar via.

I have booked this hotel after reading reviews, however to my surprise the stay was horrible. From the checkin to checkout our 3N/4D was not upto the mark at all. It was my wife's birthday so I requested for some surprise, we supposed to checkin on same, I called a day before and requested for a surprise cake and flowers in the room. However when we checked it was 4-5 flowers in the vase and 4-5 assorted pastries in the room, with no birthday message, seems some leftover pastries from breakfast buffet. Now lets talk about room, rooms are smaller not comfortable as shown in pictures and not so comfortable, their Air conditioner was not working, we almost spent all 3N in sweat and according to them AC is fine and excuse was given by the hotel that it is too hot outside. :). Water spilling from the AC duct on the room floor everyday, we have to call house keeping to clean that, it was an exercise to call House keeping and explain them, what has happened, since they don't know any other language apart from Russian. Housekeeping/ Room Service was equally bad. It is so difficult to even ask for towel/shower gel, nobody speak English. You have to call at reception then they will tell housekeeping regarding the request, wait time at least 15 - 20 mins. Now Buffet Breakfast, it is like a nightmare specially for Indians, with not much options, I will not recommend this hotel to Indians and specially if you are vegetarian. Only plus point of the hotel is its location, else avoid to stay, if you can. Location: 4 **** Service: 2** Food: 2** Comfort: 2** Swimming Pool: 4*

The Dostyk is a good high end hotel with great amenities including an indoor swimming pool. The rooms are well appointed and comfortable. The hotel is located within walking distance of many of the sights of Almaty and there are plenty of dinning options available nearby.

I had to fly to Almaty on family business. Hotel itself is trendy, historical building. Inside is really nice, clean. Front desk folks are very friendly, knowledgeable and helpful. Rooms looks exactly as on photos. Each room has electric cattle, 2 bottles of water for each occupant. They refill tea, coffee, water every day. If you ask, they can bring you thus any time. I have to say their 24 hours room service is great. I bought room with breakfast. Highly recommend. Menu/ buffet is good. You can order omelets or oatmeal. One thing, though. Menu does not change at all. So, if you stayed few days, you will be fine. I stayed 10 days. It kind got boring after 4 days. Never the less, breakfast is good. Housekeeping is great! They really clean your room, disinfect. They change sheets every other day, towels every day. A lot of toilettes: shampoo, conditioner, body wash gel, body and hands creams, shower cap, even hair comb. You can pre order transfer from and to airport. They met me with the sign. It was great. Really great hotel. I will highly recommend to stay there.

Удобное расположение, для меня было всё в пешей доступности. Красивое, лаконичное оформление холла и номера, чистые постельные и банные принадлежности. Понравился ресторан, предлагались вкусные завтраки с относительно достаточным выбором. Очень понравился отель для деловых поездок.