Hotel in zona Parco Centrale, Almaty

Location is good and around there have many restaurants. The room is big and clean. Opposite side there is an exchange which is very convenient. In here, many thanks to the Reservation manager, KAIRAT, he is very kind and helpful. He helped us to arrange the multi days tour. The tour was very good. Another thing is, we have overbooked one more night after the tour and he helped us to cancel it without any additional charges.

優點：這個酒店位置好，離步行街比較近。早餐還可以，熱菜很少，水果比較全。 缺點：空調聲音大比較吵，房間清潔比較敷衍，第一天有洗漱用品，兩瓶沐浴露洗髮水，第二天沐浴露洗髮水減半了，第三天居然沒有一次性牙刷牙膏了（⊙o⊙）。早餐是7-10點，第二天七點半下樓吃早餐説今天是8點開始。第一天入住發現有桌子沒有椅子😑，入住兩天WiFi無法上網，問了幾次説在修，第三天網絡有了，頻繁掉線，什麼都打不開，還得用國外的流量。 建議：服務可以更細緻一些，房間清潔應該標準化流程化。很多國外的客户沒有本地手機卡上網很貴，這一點很重要。希望後續可以改善一下。

Subject: Excellent Location, but Overpriced and Outdated Rooms I stayed at Hotel Kazakhstan in Almaty for more than 10 days, drawn initially by its prime location. The hotel’s location is indeed its biggest strength—bang on the main road with excellent accessibility to various parts of the city, making it convenient for travelers. The property itself is a heritage hotel, and while it has its charm, the overall experience was mixed. The hotel is quite old, though the upkeep and concierge services were commendable. However, the parking facility was a major issue. During snowfall, it became extremely messy, and entering the hotel was quite challenging. Regarding the rooms, my experience varied throughout the stay: • The initial superior room booked online was decent, offering good space and facilities. • The “supreme premium superior” room I opted for later was disappointing—it was smaller, with a worse layout and fewer amenities than the superior room, which was surprising and frustrating. • For the last three days, I upgraded to a junior suite. While it offered more space, the layout and overall upkeep of the room felt outdated, leaving much to be desired. A consistent issue across all three rooms was the drainage system in the washrooms, which was poorly maintained and created unnecessary inconvenience. The breakfast provided as part of the stay had a wide selection and was good. However, the menu did not change for all nine days, which became monotonous for a longer stay. Room dining, though available, could be significantly improved in terms of quality and variety. Overall, while the location of Hotel Kazakhstan is unbeatable and perfect for those who want to stay in the heart of the city, the property feels overpriced given the outdated facilities and lack of variety in services. I would only recommend it to travelers with a good budget who prioritize location and heritage charm over modern amenities.

Very pleasant staff, very willing to assist in any situation. Well done. Nice location, view of the city.

Ottimo luogo, servizio di prima classe in questo hotel ben stabilito, con una lunga tradizione precedentemente gestita dall'eroe che, nei suoi anni più giovani, ha posto la bandiera della vittoria sul Reichstag a Berlino. Questo hotel è moderno rinnovato e decorato a un alto standard, estetico e tecnico. Il riscaldamento funziona come un orologio, e la camera dispone di balcone con belle viste, senza rumore di traffico. Bello colazione anche Ci sono scooter Whoosh Jet e Yandex, cavo, parcheggio, strada pedonale, metro tutto a passeggiata.

Miss Dana at the concierge is very helpful as my hubby was not feeling well and need to go to A&E. She told us that the hospital does not open 24hrs. She said she will call an ambulance for us. As we do not speak their native language, she was kind to arrange everything for us and told us to wait in our room. When the Medics came, Mr Anton at the concierge was in the midnight shift, he came up to us and was so kind to gave his mobile number in case we have problems at the hospital and to call him at anytime. We sincerely appreciate Miss Dana and Mr Anton for their impeccable service and kindness.

Il hardware morbido è ben decorato, l'unico sfondo del divano è più perfetto! Nello stesso posto di IBSi, la partenza dell'ascensore è la sua casa. L'affare è buono. Poi sono entrati alle quattro del pomeriggio. La reception e il servizio di pavimento possono essere in cattiva comunicazione. Una notte sono entrati nell'esperienza di un cameriere di pavimento. Sembra che qualcuno non sappia vivere e ritardare la partenza, forse per un caso, L'acqua deve uscire e bere nel corridoio.

Very small room actually.Looks definitely less then 25 m2 And the real size of the QUEEN BED IS LESS THEN 1.8m and it was 1.5.The bad was uncomfortable and the linen was not soft. Every day we need to ask 1 more overall for bathroom cuz everyday we has only one in my room.And the same story with teeth brush.The room was booked for 2 by the way. Staff is actually good and pleasant! The main disadvantage is SMALL BED and small room-very tine for two people (we are about 170 cm tall). The breakfast is nice. Actually this hotel is overpriced for that kind of room provided

Rispetto ad altri hotel di Trip.com, questo prezzo è già buono. Un punto di meno strutture è separato dalla secchezza, è separato da un cappello, non è molto abituato

L'hotel è vicino al centro della città, circa tre stazioni a distanza dal parco di Sheffield, 15-20 minuti di auto, circa 25-30 minuti di strada davanti al teatro di opera, il traffico è più conveniente, c'è una stazione di bus alla porta, e ci sono molte linee di bus vicine; Appartiene all'hotel di bellezze vecchie, le strutture mobili sono molto antichi, hanno un senso di attenzione e di età, le strutture della stanza sono anche ben mantenute, letti e acqua calda sono molto comodi; la colazione è abbondante, il gusto è anche buono, le frutta e i dolci sono deliziosi; Il servizio è in posizione, l'inglese è in contatto, perché vogliono prendere il furgone per la colazione; ma non so se sia l'aria condizionata sottostante. Dopo la stanza del secondo piano, senti sempre il rumore della macchina, un po'di silenzio.