Hotel in zona Big Almaty Lake, Almaty

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

這是我在哈薩克斯坦最最最滿意的酒店了。八百多花的太值了！房間超大。落地窗，外面風景很美，設施很新，很乾凈！ 遺憾的是我早晨很早要去趕飛機，所以沒有吃到早餐！ 強烈推薦的一家酒店！

Molto piacevole posizione, buon servizio e molto conveniente centro commerciale vicino.

Location is in the fron of city, far away from airport. To the ciry centrum id will go in morning till 10a than will be in tradic and will go 1-2 hours. Room new with comfortable beds, but i recomend book the cheapest rooms, because deluxe (50sqr) are about nothing, just alot of free space. Maybe if you will do some party in the room for 5-10 people. Room design very simpe compere with ankther hotel where i was. Food very my tasty. In breakfast were a lot of vegetables, deuits, sweets and etc… No welcome drink, 80% staff looked for very strange, unfriendly and not plesure. Spa big, steamed bath with canalizatiom smell…

From my point of view, the Holiday Inn Express Almaty is truly exceptional. The accommodations are comfortable and well-maintained, providing a relaxing environment for guests. The customer service is outstanding, with staff going above and beyond to meet guests' needs. The food offerings are diverse and delicious, catering to various tastes. The hotel's location provides breathtaking views of the surrounding area, adding to the overall experience. Additionally, Mr. Nurbek Dauitov, the front office manager, deserves special recognition for his exceptional assistance and dedication to ensuring guests have a memorable stay. His professionalism and helpfulness contribute significantly to the hotel's excellent reputation.

Very small room actually.Looks definitely less then 25 m2 And the real size of the QUEEN BED IS LESS THEN 1.8m and it was 1.5.The bad was uncomfortable and the linen was not soft. Every day we need to ask 1 more overall for bathroom cuz everyday we has only one in my room.And the same story with teeth brush.The room was booked for 2 by the way. Staff is actually good and pleasant! The main disadvantage is SMALL BED and small room-very tine for two people (we are about 170 cm tall). The breakfast is nice. Actually this hotel is overpriced for that kind of room provided

Subject: Excellent Location, but Overpriced and Outdated Rooms I stayed at Hotel Kazakhstan in Almaty for more than 10 days, drawn initially by its prime location. The hotel’s location is indeed its biggest strength—bang on the main road with excellent accessibility to various parts of the city, making it convenient for travelers. The property itself is a heritage hotel, and while it has its charm, the overall experience was mixed. The hotel is quite old, though the upkeep and concierge services were commendable. However, the parking facility was a major issue. During snowfall, it became extremely messy, and entering the hotel was quite challenging. Regarding the rooms, my experience varied throughout the stay: • The initial superior room booked online was decent, offering good space and facilities. • The “supreme premium superior” room I opted for later was disappointing—it was smaller, with a worse layout and fewer amenities than the superior room, which was surprising and frustrating. • For the last three days, I upgraded to a junior suite. While it offered more space, the layout and overall upkeep of the room felt outdated, leaving much to be desired. A consistent issue across all three rooms was the drainage system in the washrooms, which was poorly maintained and created unnecessary inconvenience. The breakfast provided as part of the stay had a wide selection and was good. However, the menu did not change for all nine days, which became monotonous for a longer stay. Room dining, though available, could be significantly improved in terms of quality and variety. Overall, while the location of Hotel Kazakhstan is unbeatable and perfect for those who want to stay in the heart of the city, the property feels overpriced given the outdated facilities and lack of variety in services. I would only recommend it to travelers with a good budget who prioritize location and heritage charm over modern amenities.

Ottimo luogo, servizio di prima classe in questo hotel ben stabilito, con una lunga tradizione precedentemente gestita dall'eroe che, nei suoi anni più giovani, ha posto la bandiera della vittoria sul Reichstag a Berlino. Questo hotel è moderno rinnovato e decorato a un alto standard, estetico e tecnico. Il riscaldamento funziona come un orologio, e la camera dispone di balcone con belle viste, senza rumore di traffico. Bello colazione anche Ci sono scooter Whoosh Jet e Yandex, cavo, parcheggio, strada pedonale, metro tutto a passeggiata.

Oh, che dire di questo hotel! Alcuni del personale molto utile Ma la maggior parte di loro non sono molto interessati a capire o ascoltare. Vecchia casa, sicuramente. Le luci della stanza sono calde ma calde. La scheda di chiave della stanza non funziona più di tempo. Non essere sorpreso se l’acqua calda scioglie l’acqua fredda dal blu e per ore o il giorno.

Prenotato questo hotel perché era vicino all'aeroporto, e a soli 20 minuti di distanza per un grande fermo tra i voli. Infatti, l’hotel stesso ha abbastanza da offrire. Le camere sono belle e pulite. In realtà abbiamo avuto un problema dove abbiamo avuto troppo acqua calda, che è il problema opposto di quello che si aspetta. Il personale era amichevole e utile. Avevano anche un sacco di frigoriferi d'acqua intorno per riempire le bottiglie, che è un bel toccamento che non tutti gli hotel offrìno. Non abbiamo usato la piscina, ma abbiamo visto che era grande e molti la usavano. La colazione era semplice, ma era sufficiente per coprire tutte le basi. In generale, consiglierei di rimanere qui, soprattutto se stai cercando un posto vicino all'aeroporto per crollare.