Hotel in zona Altyn Zaman, Almaty

From my point of view, the Holiday Inn Express Almaty is truly exceptional. The accommodations are comfortable and well-maintained, providing a relaxing environment for guests. The customer service is outstanding, with staff going above and beyond to meet guests' needs. The food offerings are diverse and delicious, catering to various tastes. The hotel's location provides breathtaking views of the surrounding area, adding to the overall experience. Additionally, Mr. Nurbek Dauitov, the front office manager, deserves special recognition for his exceptional assistance and dedication to ensuring guests have a memorable stay. His professionalism and helpfulness contribute significantly to the hotel's excellent reputation.

Everything was smooth enter . Reception Eyuer very nice worker help me a lot good service .I well come back in future thanks Almaty

During my stay, I really enjoyed my room, comfort and convenience of this hotel. Also it was a wonderful involvement into the history and prospects of the Almaty hotel which is located in the historical center of Almaty and provides high-quality service for the clients. Breakfast is highly recommended.

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

Bella posizione, il personale è molto supportivo e buon colazione. Una delusione è stata la descrizione delle informazioni sulla camera indicata come il letto di dimensioni reali dove in realtà era una dimensione regina.

Subject: Excellent Location, but Overpriced and Outdated Rooms I stayed at Hotel Kazakhstan in Almaty for more than 10 days, drawn initially by its prime location. The hotel’s location is indeed its biggest strength—bang on the main road with excellent accessibility to various parts of the city, making it convenient for travelers. The property itself is a heritage hotel, and while it has its charm, the overall experience was mixed. The hotel is quite old, though the upkeep and concierge services were commendable. However, the parking facility was a major issue. During snowfall, it became extremely messy, and entering the hotel was quite challenging. Regarding the rooms, my experience varied throughout the stay: • The initial superior room booked online was decent, offering good space and facilities. • The “supreme premium superior” room I opted for later was disappointing—it was smaller, with a worse layout and fewer amenities than the superior room, which was surprising and frustrating. • For the last three days, I upgraded to a junior suite. While it offered more space, the layout and overall upkeep of the room felt outdated, leaving much to be desired. A consistent issue across all three rooms was the drainage system in the washrooms, which was poorly maintained and created unnecessary inconvenience. The breakfast provided as part of the stay had a wide selection and was good. However, the menu did not change for all nine days, which became monotonous for a longer stay. Room dining, though available, could be significantly improved in terms of quality and variety. Overall, while the location of Hotel Kazakhstan is unbeatable and perfect for those who want to stay in the heart of the city, the property feels overpriced given the outdated facilities and lack of variety in services. I would only recommend it to travelers with a good budget who prioritize location and heritage charm over modern amenities.

這是我在哈薩克斯坦最最最滿意的酒店了。八百多花的太值了！房間超大。落地窗，外面風景很美，設施很新，很乾凈！ 遺憾的是我早晨很早要去趕飛機，所以沒有吃到早餐！ 強烈推薦的一家酒店！

My stay at MuTu hotel was absolutely fantastic! The interior design is modern yet cozy with beautiful attention to detail. The living space features comfortable purple sofas and elegant sheer curtains that let in plenty of natural light. The dining area is stunning with a large dining table, stylish chairs, and thoughtful plant decorations that add a touch of nature indoors. What really impressed me was the kitchen - it has gorgeous colorful mosaic tile backsplash that gives a vibrant personality to the space, contrasting beautifully with the two-tone cabinetry (dark and wood finish). Everything was immaculately clean and well-organized. The staircase area with its contrasting dark and white railings shows the careful design elements throughout the property. The light pink/beige walls create a warm, welcoming atmosphere throughout. The owner is an incredibly kind Chinese gentleman who goes above and beyond to assist guests with anything they might need. His hospitality made the stay even more special. If you're looking for a beautifully designed, comfortable place with excellent service, MuTu hotel is definitely worth booking!

空港からタクシーで30分くらい、ホテルから市街地(green bazaarとか)まで20-30分くらい。 ホテルからすごく近いところに80番のバスが止まる。(でも市街地からは、19時くらいのラッシュの時間なのもあったけど1時間以上はかかる) つまりちょっと市街地からは離れています。 でもまわりにはかなりたくさんお店があるので、賑やかさには欠けてません。むしろ生活感あって楽しい便利かも。 フロントの人はみんな英語が流暢にできました。中国語表記とかもあったので、たぶん外国人がよく泊まるんだとおもう。 ラウンドリーサービスを使ったら3,600テンゲもとられてびっくりした。 シャワーがちょっと不便かも。私の部屋は最初お湯が出るまで10分くらい水を出しっぱにしなければならなかった。 予約時の要望で空港までの迎えがほしいと書いたが、返信なく気づかれなかった。 部屋は十分広い。 最初二泊して、もう一泊を追加でフロントで頼んだら、割引があって、trip.comよりも安い値段を提示されたので、延泊時は利用してみるとよい 朝ごはんは美味しかった！。

Probably the worst Swiss I was staying in so far. Cons: Poor breakfast, level of service and amenities is barely a 4 star. Super slow stuff, you have to ask many times for same things with no response , stuff wasn’t very friendly, we didn’t felt welcomed. No spoons in a room , we asked for bathrobe for a child and didn’t get one in 2 days. Very small kids club for such a big hotel. Pros: Beautifully designed new hotel, clean, great location and nice view. Barbeque restaurant by the lake was beautiful too, nice pools and spas. Great surroundings with forest and nature