Utente ospite
31 gennaio 2023
Been a few times and stayed in the hotel for a long period and truly enjoyed every minute . Very good front desk, Inês, Joana, Carlos. Very good cleaning ladys, sorry but can't remember the names. Had a good menu with lovely food. Good old Manager and chef Gonçalo and a good waitress named Luísa and André and another one a waste of space and i refuse to say is name. Unfortunately a new management just changed all. Now the good menu is gone and have one 1⃣ dish of the day, what a joke. Have a new receptionist (blondish hair)not very nice, disgusting customer service, shame she don't had her badge with her name , taken the place of a good professional. I'm a retired now but been Hotel and Restaurant Manager for about 25 years, with the maximum professionalism and high standards. Now the hotel looks like one 1⃣ bad B&B . What a shame, the hotel owner rented the hotel to people without a clue to " What to manage ", and with a lack of customer service . DON'T RECOMMEND TO MY FRIENDS, ONLY TO MY ENEMIES 🤫 PS- all the photos are when the menu was in place. Don't have this beautiful food anymore.
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