Nau Sao Rafael Atlantico

作為5星級酒店，體驗一般，不大能接受。首先住宿時間為三日兩夜，兩位女生入住其海景客房，當中有幾點都十分不滿。1. 房間洗手間的燈突然壞了，聯絡工程人員維修後，在洗澡期間又再次壞了。2. Day2早上吃了酒店早餐後，懷疑食物不潔，一度坐在酒店大堂嘔吐不止，該五星酒店前台所有員工只有向我們投來異樣目光，並沒有主動提供任何協助或關心，其次，同行朋友要求酒店提供膠袋裝嘔吐物時，酒店職員態度傲慢並不友善。3.入住時填寫資料時，本人發現稱乎一欄出錯(由小姐填錯為先生)，已經通知前台職員修改，但是房間電視依然為Mr.以及致電致前台仍然是Mr，多次提醒下，該5星酒店員工仍沒有修改。4.房間並非完全海景客房，當中接近八成為酒店園景，該房間應在預定時列明為partial sea view，非常失望。5.就衛生方面，酒店為室外泳池提供租借毛巾卡，以方便住客於所需時向職員兌換。但是當我們換毛巾後，發現室外泳池飄浮許多蚊蟲並放棄游泳，兩條毛巾雖然並沒有因游泳而使用，但已經出現皺晒並且我們亦曾放於沙灘椅上，可惜交還毛巾時，職員發現沒有濕，將其與乾淨毛巾一同擺放，對於五星酒店做出此等行為十分失望。6. Day2我們到附近懸崖山洞參與水上遊覽，並於出發前諮詢前台是否需要提早預約，並表達希望職員以葡文為我們作出預約，但職員表示到場後只需Walk in即可，並拒絕為我們致電。可惜坐接近40分鐘Uber到達後，發現在場所有遊覽船因天氣問題取消所有活動，我認為身為五星酒店應提早為酒店旅客查詢當地情況。

At best its a 4star property. During our stay hotel wasnt at its best, so ill put 3.5 stars. Hotel entrance looks like a train station waiting room. For a moment we thought that we are underground as its dark everywhere inside the hotel. Toilets were smelly on the entrance ground, Windows were cleaned on Christmas last year i think. Dirty floors. Rooms are dingy, but spacious.. Lots of cupboard space. you cant use the mirrors in bath area as its too dark. Water in Toilet bowl keeps on going unless you fiddle with the push buttons. TV Remote was filthy. Towels are from the 10th century, use with care! Toiletries are basic brands, nothing oo la la! Breakfast is good, not excellent. Theres a live station for omelettes and pancakes. Coffee from nescafe machines with pods, again not very 5 star standard. Stay here if you have a good price deal but not high expectations. DO NOT EXPECT 5 STAR SERVICE! You have been warned.

Good place to stay

度假型酒店，綠化很好，就在海邊，早餐很豐富，還有香檳。值得多住幾天。

Todo genial!!!

這是一家很好的酒店

Positives: Roof bar staff friendly and well trained. Room: Bed & pillows comfortable. Nice size deck with chairs & table. Nice to watch sunrise with the morning coffee. Porter in entry when we arrived was very pleasant and helpful. Negatives: Front desk staff unfriendly, not professionally attired and not trained in customer service. Lobby unappealing and not a “welcoming space”. We travel a lot & have ******* gold VIP status. At this hotel we were supposed to have a free bottle of wine (which was acknowledged by the front desk gal when we check in but it never came until we asked several times), a free room up grade if available (front desk didn’t even make the effort to appear to look), and a late checkout if available (we are not interested in extending our stay). Daily housekeeping service is dreadful. The same piece of broken soap has stayed on the floor of our shower for our entire stay so far. Towel replacement has been inconsistent (no facecloths some days). On arrival we had two coffee pods and two little chocolates in our room coffee maker supply box. The chocolates have never been replaced. Our balcony has bird poop splattered on the rail, floor and wall which remained for several days. Building is in disrepair and needs a refresh. Carpets in the hallway are all stretched and “wrinkly”. Walls need painting. Floor tiles need replacing. The breakfast buffet is “okay” - no fancy displays, flowers or added touches. Usually wait staff at a five star hotel would

Awesome hotel. Spacious rooms. Amazing selection of breakfast. Staff is very nice. Beach is literally 10 minutes walk from the hotel. Only thing is, it’s away from the city center and have to call Uber for everything if you are not driving. We loved our stay in this hotel.

Amazing resort so much to see and do the rooms were impeccable. Meal options were great and the beach was at the end of the resort. Perfect location and the staff were so friendly