Ark Apart and Suite Hotel

I took my 4 children here in September, the weather was great! Surrounded by plenty of shops, including convenience stores , food/ restaurants, clothes shop hospital and pharmacy thats just a walk away. Beach is about a 20 minute walk, with a bus that picks you up from the hotel and back if you don’t fancy the walk. The Market is ace plenty of bargains. Hotel The room was fantastic, the pictures don’t give it justice when looking at this hotel as I was sceptical, they are very spacious and very clean, beds comfy, sofa beds etc, they are fully equipped with everything you need to make your own decent breakfast, lunch or dinner ! Inc: toaster, fridge, hob, kettle. We had a double balcony, 1 off the front room and 1 off the main bedroom, we had a 2 bed apartment. I can’t fault the rooms 7/10 Food Food is definitely a hit and miss here, the selection is very poor. If I was to return I’d do self catering. I had a problem with the flies they was all over… I was not happy (breeding on food) I complained straight away as I felt I couldn’t have my kids eat and pick from there, I went to the reception and the manager was present She rectified it, and the problem never occurred again! She also came up to me before I was leaving and apologised and said thanks for informing her. So Thankyou Breakfast selection dissatisfying it was poor but when the omelettes are made fresh they are nice with toast ! Also (Chips for breakfast) 5/10 The lady by the swimming pool in the hut who makes pancakes daily so enjoyable Thankyou ! 10/10 Snack bar At the snack bar it was alternating days. Monday margarita pizza with chips, Tuesday burgers and chips. And that was it. Every other day. Nothing else for all inclusive. You could order other food but that was at a price. 5/10 Drinks all inclusive You could have juice, fizzy, beers, wines and local spirits, vodka, gin etc. no cocktails these was charged at a price. 6/10 Entertainment I must say Pinocchio is brilliant good man, he’s the only entertainer in the hotel, and he entertained everyone. He needs a pay rise and some other entertainers to join him! Which would make the entertainment more fun. From children to adults he kept us all entertained day and night, pool volley ball, karaoke, fire show, bingo night, he did it all he’s a credit to the hotel. also credit to the lady in the children’s club. Who was in there endlessly, looking after children. Thank you to you both. 10/10 For the children. Park next door, children’s splash pool, normal pool, and a pool with 3 slides, my kids loved the slides. Ages 17,9,6,5 There’s excursions, you can go on the tour guide from on the beach, bit pricey but we had fun, I booked pantha jeep safari. We went to the zoo, boat trip, water fights, foam party, sea lion show. And lunch, all in one day. It’s a definite 10/10 We also did the buggies, I had a family buggy 4 seats and my eldest son had a 2 seater. The track was ace, but be prepared to get mucky and muddy 8/10

Everything about the hotel is good, apart from the racket from the bar, during the day it's the same music every hour, it's as if it's on a loop ,karaoke was just some drunks screaming the words out for half the song and then giving up, like they cannot read the on screen txt, even had young kids after 10.30 on a night. On more than one occasions there were numerous women sat drinking and letting their children scream/cry non stop, ruining the experience for everyone else, and then continued to let these screaming children run amok until very late evening. If that was not enough they continued this throughout the corridors in the early hours, such little respect for anyone else. On numerous nights after midnight there was a few drunken women making a racket until they finally fell over and continued the racket to their rooms. The rooms are very well looked after by the cleaning staff, but if you go self catering it lacks a microwave, but everything else is there.

Whilst the staff are very nice and interactive at this hotel, there are some big negatives here. On arrival the staff member took our cases and was very keen to help us to our room. The lift in our section holds about 2/3 people. Bless him, the lift was stuck on level 6 so he ran up and came down in it beckoning us all in…. 5 of us and 2 cases and carry ons. We handed him the cases and said we would walk up, he clearly was bemused and said no please come in. We walked the 6 flights. The Hotel is backed onto a motorway so any rooms facing this have constant traffic all day and night. The pool towels are not changed unless you are here for 2 weeks. After 7 days my children had ice cream and sun cream stains on them. I was told they couldn’t change but to speak with a chief who I never saw. The bedding isn’t changed regularly unless you ask for this as well. 38* in day and 27* at night. My wife and I had one glass of red wine with our evening meal 2 nights running but it ran out and after 3 days was still not replaced. The staff kept acting like it had just ran out. You have to pay 10euro a day extra for air conditioning which is a must. The apartment was big but our air con unit was in the main lounge so bedrooms were. Little harder to cool. Pools are lovely and slides are great