Utente ospite
14 luglio 2023
I have just returned from the Wien star hotel. Be warned on arrival ( 22.30) we were shown our room, we were asked if we wanted to up grade to a sea view room, which we viewed it was 300 euro more so we declined then to be told there was no room available after showing us ours. We were put in a sea view for the night and had to move at 12 noon the nest day (scam). There was no bar, restaurant or pool even though there web site shows this, there is a Costa coffee at the front of the hotel now. Reception staff especially the woman were rude and didn't even speak. Maids were lovely and very welcoming. Room was cleaned daily. We booked a shared shuttle for departure, a coach arrives 7hrs before departure, we were at the airport for 4 hrs prior to our flight.9.15 flight and they picked us up at 2.30 in the morning (joke). Would not return. We did complain to our holiday company and had a choice of moving to another hotel or half our money back which we decided to have the money as reviews on other hotels we were offered were awful
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