Hotel a Al Beitash Gharb

"This hotel has some new rooms and some old rooms and this is a special hotel in Alexandria and I think you should visit hahahahahahabahahamahahba"

"Отель просто супер, какой потрясающий вид с отеля с 16 этажа ,на город и на море,мы были в восторге. Студия очень просторная, всё необходимое есть, холодильник, стиральная машинка, прекрасная мягкая. Очень удобное расположение отеля не далеко от железнодорожного вокзала, если ехать с Каира на автобусе, то с автовокзала ходят маршрутки за 7 фунтов до железнодорожного вокзала, а там до отеля 5-7 минут пешком. Обязательно вернёмся в это отель."

"Le camere potrebbero usare un aggiornamento, ma la camera è coerente con il prezzo ragionevole. Il personale era utile e gentile. Il buffet del colazione aveva una buona varietà di opzioni proteiche, che mi piaceva."

"Bella vecchia hotel sull'acqua. Ho avuto una grande vista sul mare. Il colazione è buono, ma la posizione superiore del tetto del ristorante e del bar è grande! Le camere sono forse un po' più piccole di altre, ma sono abbondanti per due di noi e è piuttosto vecchio e storico, quindi si deve capire. Ha vecchio decoro, stile e ascensore, ma il bagno, la TV e altre strutture sono moderne e funzionano bene. Ho trovato il letto, le mutandine e le lenzuola per essere pulite e confortevoli. La posizione è conveniente - vicino negozi, cibo stradale, altri hotel con i loro bar e ristoranti. Dritta tra la biblioteca e il forte. Si può vedere entrambi dal ristorante al tetto o dal balcone della stanza. Circa 20 minuti a piedi alla biblioteca, 30-45 al forte."

"La posizione dell'hotel è buona, molto vicina al mare.Il supermercato e il negozio di cibo sono molto vicini!La strada commerciale intorno è molto calda!L'antico hotel ha strutture molto vecchie e mobili molto pesanti! Il servizio è buono, mi ha aiutato a prenotare un taxi, il negozio e il conducente sono molto amichevoli, non c'è truffa (cosa è troppo raro in Egitto).Ci sono colazione, uova da pane, burro e frutta e fornitura quantitativa."

"È un hotel storico con una storia che risale a quasi 100 anni fa, e in passato ha ospitato personaggi famosi come Winston Churchill ed Elvis Presley. Situato in posizione centrale e facilmente accessibile alla maggior parte delle attrazioni principali di Alessandria. Un posto altamente consigliato in cui soggiornare."

"I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive."

"El hotel es muy básico pero está céntrico muy cerca de la estación de tren y de la biblioteca de Alejandría que se puede ir caminando, también tiene varias tiendas convenientes para comprar agua y dulces. La cama era muy dura y el ruido de la calle entraba a la habitación. También era muy fría la habitación. Y olía muchísimo a tabaco en el piso 5. Lamentablemente me enfermé por el olor estando en el hotel"