Al Ain: hotel con bar

Was fantastic holiday with friends. Rooms were ready early. Staff friendly and helpful. Food was very nice on the balcony. Drinks were fresh juices and refreshing. Always stay here on my travels to Al AIn. A great peaceful place

My stay here was excellent. I traveled alone as a single western woman, had a safe and pleasant experience. The hotel is very clean, highly professional, the services are easy to access (cafes, restaurant, spa, pool, and gym are all top notch). The room was spacious, clean, I booked the classic executive suite with kitchen but no cooking facilities. I brought my own induction cook top and groceries, which was great. The kitchen was really big and able to accommodate big meals and small snacks. The bathroom was great, very spacious with a luxurious bathtub and separate shower stall. The best thing about the place was the customer service. I have 11 packages sent to myself from Amazon, and Yunip the concierge was gracious to hold all the packages for me until I arrived. Extra shoutout to him -- thank you! The reception service was also great, they were able to accommodate my late check out. Everything was perfect, will return again soon. Thankyou!

Well placed and silent and 100% clean rooms next time i will try not to take a room which have connecting doors

Non avrai difficoltà a muoverti dentro Al Ain da Asfar Resorts, infatti sarai a circa 5 minuti di auto da Wahat Hili Mall e da Valico di frontiera di Hili. Questo hotel con spa dista 5,5 km da Al Jimi Mall e 6,2 km da Buraimi Fort.Dedicati al relax presso la spa completa, dove abbandonarti ai benefici dei massaggi. Se cerchi opportunità di svago, apprezzerai una piscina all'aperto, un bagno turco e una palestra.Prova le specialità di Rendez-Vous, il ristorante di questo hotel, o richiedi il comodo servizio in camera.Potrai usufruire di un business center, quotidiani gratuiti nella hall e un pratico servizio di lavanderia e lavaggio a secco. Una navetta da e per l'aeroporto è disponibile a pagamento.Regalati un soggiorno indimenticabile in una delle 48 camere della struttura, dotate di aria condizionata e angolo cottura con frigorifero e piano cottura. La TV a schermo piatto da 43 pollici con canali via satellite è l'ideale per concedersi un po' di svago, mentre il Wi-Fi gratuito ti permette di restare in contatto con il mondo. I comfort includono telefoni, casseforti e salotti separati.

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through booking.com Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.