Utente ospite
17 aprile 2024
This is definitely not a 5-star hotel AND DO NOT BELIEVE THE GOOD REVIEWS PLEASE!! Straight off starting with the negatives. We were expecting something quite nice because it was a Ramada by Wyndham hotel but were quickly disappointed. We arrived at 00:50am and were left hungry because the restaurant had closed apparently but a few days later we found out that the restaurant was indeed opened at around the same time as we had arrived earlier because newer arrivals got escorted to the restaurant but we never got pointed to the restaurant whatsoever and only got given the option for a crappy and expensive takeaway or stay hungry. We get to the room and it’s a room fit for 3 (double bed and single bed) when we are 3 adults and 1 child. The room hasn’t been cleaned or dusted in what seems ages, the sockets weren’t working, the bathroom door wasn’t closing and we had no towels or an extra bed for the kid to sleep on. Reception spoke barely any English throughout the whole time we were there and it was awful trying to explain to them that we needed an extra bed or to move rooms for all of us to have a place to sleep in. My sister got a foldable bed which was broken at the bottom anyways. Walls are as thin as paper, you hear everything. Security did a decent job at 5am shutting up the noisy people around. Morning comes around and we head down to reception and again, not one staff member spoke English, we tried explaining everything slowly and precisely even in our own language (Bulgarian) and still nothing. We met with our agency representative, Pasha, who was outstanding at his job, and he told reception about the room problem and they said for us to move rooms we’d have to pay €70 extra because it was our fault we didn’t get a bigger room however Onthebeach only gives you one option to choose from for the rooms. We got given a choice of a room which had a mouldy smell, or another room which was close to the pool and was bigger so we settled on a room. House keeping hadn’t changed our sheets in a week, and they don’t speak any English at all. Sheets had holes in them. By the end of the week that’s when room control or something came to check up on us, an hour before our holiday was going to end. They rarely stock the fridges and place extra teabags but we liked how well they replaced the towels. The floor is quite dusty and dirty so always wear either socks or actual shoes before heading to bed. The restaurant selection was absolutely slim each night apart from the Turkish celebration days, my sister had to eat only chips and chicken because nothing else was made to the guests liking. Deserts are the same each night but good. Drinks choice is slightly limited but still okay. The animation team is getting lots of good feedback but me and my mum can say that we weren’t impressed by the bald guy to be honest. His companion was really lovely and understanding and not at all pushy however the other guy was way too pushy, you try telling him off to s
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