Hotel in zona Promenade de la Torse, Aix-en-Provence

Buongiorno, scrivo questo esprimendo la mia estrema insoddisfazione con il vostro servizio: ho fatto una prenotazione con l'arrivo il 6 luglio e la partenza il 9 luglio, a nome di Fredric Baraza. Ho comunicato per telefono all'hotel che non arriverei il 6 ma piuttosto il 7 luglio, poiché avevo altri impegni che mi hanno costretto a spingere il mio volo. Sono arrivato all'impianto il 7 e mi sono rimasto disgustato, mi è stato detto che avevo una prenotazione per una sola notte. Il personale entrava nella mia stanza la mattina per informarmi che non dovevo essere in camera, che mi ha fatto molto arrabbiare e mi è stato lasciato senza opzione, ma lasciare la stanza. 2. Esprimere la mia estrema insoddisfazione con il vostro servizio.

We stayed for three nights. Overall, we don’t feel that Le Pigonnet should currently be open. It is our impression that the staff agree. The hotel is currently communicating to guests that the late arrival of building materials accounts for the extent of current building works. We find this hard to believe- months after re-opening, the ongoing works are very extensive. The hotel seems many many months away from finishing building works as of July 2024. Esprit de France is a large hospitality company, and this hotel is one of their flagship properties. We feel they are showing disregard for their guests (and employees) by remaining open. We feel this decision was likely made by a corporate entity with little empathy for the guests, or employees. I want to paint a picture of the state of the hotel: - The main hotel building and restaurant are empty shells- there is literally no floor, plumbing, or electricity. There are no windows or doors (though these were being installed in front of breakfasting guests during our stay) - There is nowhere indoors for breakfast. When we enquired where breakfast would be moved if it rained during service (and it did, though only lightly), we were met with a shrug. We imagine it is the same for lunch and dinner. - There are no indoor spaces/lounges/bar areas for anyone arriving early prior to check-in or for someone who simply wants to sit - The hotel “office/reception” has a single toilet and vanity for staff and guests - To hide the building works the hotel has invested in what would be tens of thousands of dollars of potted plants. They are still in plastic tubs, and blow over in inclement weather (literally onto guests during our first breakfast). Some have died and not been moved. - During outdoor breakfast service, there were multiple tradespeople visible literally feet from guests. There was drilling and hammering. This was on a Saturday and Sunday (after being told no building works would take place on the weekend). Breakfast was (in spite of earnest staff) such a comedy that we were entertained. - Guest Wifi regularly drops out entirely (why renovation would effect this is a mystery) We were initially accommodated in a room in a separate villa from the main hotel. This was thehe worst rooms we have ever stayed in (arriving at 1am we felt unable to complain to the pleasant night porter). We could hear when the person staying in the room above us was going to the toilet. This was not only because every shoeless footstep was clearly audible, but also because the unclad drainage pipe ran straight through our dressing room. Every drop of liquid from the room above could be heard tinkling through the pipes. The floor was so dusty that our feet were brown from stepping to the toilet. The bath and shower area stank (and there was no toilet in this space). This space, which does not seem to be under renovation (comical really given the rest of the property is) should be closed. Thank goodness the hotel

E'difficile parcheggiare nella città di Axes.Si consiglia di chiamare l'hotel per prenotare un parcheggio (tre).Questo è un hotel molto caldo e un nuovo boom.Alcuni funzionari di negozio sono molto entusiasti, e i cinesi poveri in inglese non devono preoccuparsi di problemi di comunicazione. Perché la strada è in reparto vicino, il negozio mi ha piazzato con pazienza una mappa della strada sulla mappa, e ha anche iniziato a raccomandare ristoranti e attrazioni.C'è un piccolo supermercato vicino, un negozio di frutta, un negozio di cucina, un ristorante delizioso che anche la gente locale ha andato alla strada, il nome è Le Thermal.Ma è meglio tornare all'hotel prima delle sette della notte.

4-night stay Upside: (1) Space - limited-service apartment concept. Separate bedroom, bathroom, toilet, kitchenette, living room & balcony (within dining table) (2) Location - nearby supermarket & gym (not affiliated with Adagio); walking distance to the old town (3) Laundry room - located near reception; takes credit card payments; but there's only 1 washer and 1 dryer, so plan ahead (4) Quiet - inward facing apartments don't get street noise and face a pleasant internal courtyard Downside: (1) Air-conditioning issue - apparently, there was an ongoing air-conditioning fault affecting some apartments, including the first apartment we were assigned at check-in. Also, apparently, guests were supposed to have been informed about this, but we weren't. None of the correspondence we received prior to check-in mentioned it, neither did anyone mention it at check-in. Initial response when we queried why the apartment wasn't getting cool was the offer of a standing fan. This was completely unacceptable given the high summer temperatures (＞30C) in a west-facing (afternoon sun) apartment. It would have been too uncomfortable to sleep, even with a standing fan. Not to mention the lack of transparency. After further enquiries, including regarding repair timing (several days!), suddenly another apartment, with functioning air-conditioning, became available. As Adagio is part of a major international hotel brand, issue could've been better handled by offering affected guests, whether in advance or at check-in, the option of (a) transfer to a similar-class property (in-network or otherwise) at no cost; (b) full refund; or (c) fully-transparent ”informed” acceptance of apartment with faulty air-conditioning.

Non consiglierei questo hotel. -Difficile da trovare -Lontano dal centro città (15 euro Uber a tratta) -nessuna salvietta fornita -solo un piccolo rotolo di carta igienica fornito (e mezzo usato) -distributori di sapone quasi vuoti -nessun asciugacapelli -l'aria condizionata non funzionava non funziona - non è stato consentito il check-in anticipato - macchie sui muri - vetri rotti nell'armadio - ragnatele - tenda da doccia ammuffita - la maniglia della doccia era rotta e non rimaneva sul supporto - Fanno pagare $ 7 per pulizia (la pulizia giornaliera non è incluso!!) Questi sono i motivi per cui non ci tornerei né consiglierei di soggiornare. Questo hotel necessita di miglioramenti e cure. I lati positivi: - Il personale è gentile - Il letto era comodo - Parcheggio gratuito in strada davanti o solo $ 5 in metropolitana

Molto bene, molto bene, molto bene atteggiamento

Gli orari di arrivo e di partenza sul sito non corrispondono alla realtà ... Ho dovuto aspettare 3 quarti di ore 😱😰 Ho pagato la tassa di soggiorno... mentre sul sito è indicato tasse incluse 😰😱 Altrimenti, questo affitto è di buona qualità/prezzo... 😁🤪

Pour les points positifs : - la chambre était grande et agréable (suite). - l’environnement dans la pinède était calme. - stationnement facile - petit déjeuner correct Pour les points négatifs (malheureusement …): - invasion de fourmis dans la partie salon de notre suite - la piscine naturellement filtrée ne nous a pas du tout emballé (couleur verte et algues) et pas d’ombre par 40 degrés. - nous avions demandé de payer en chèques ANCV à l’arrivée mais l’hôtel nous a débité le montant de la chambre sur notre CB. - service complètement à revoir… J’ai oublié un vêtement dans la chambre. J’ai appelé quelques heures seulement après notre départ. J’ai eu plusieurs interlocuteurs pendant trois jours. On devait me rappeler mais à part un jeune homme dimanche soir, qui n’a rien trouvé personne n’a rien fait et le vêtement s’est mystérieusement volatilisé. Je suis déçue car il me semble qu’un hôtel 4 étoiles doit quand même proposer un certain standing aux clients. J’ai demandé à être rappelée par un responsable. J’attends encore… Quel dommage !

Hotel molto buono e a pochi km dall’aeroporto, ha un servizio shuttle di cui non abbiamo usufruito. La stanza tutto in regola. Molto molto buona la colazione con dei piccoli muffin con cuore ripieno di cioccolato. L’unico difetto è la colazione all’aperto che da verso un capannone industriale molto rumoroso, ma è un dettaglio