Hotel a Distretto di Agatsuma

"Excellent Hotel Review Staying at this hotel was an absolute delight! The room was spotlessly clean, cozy, and well‑equipped. The staff were incredibly friendly, attentive, and always ready to help with a warm smile. The location is perfect—quiet yet close to attractions and restaurants. The food was fresh and delicious with a great variety. I had a comfortable and memorable stay and will definitely return on my next visit. Highly recommended"

"Molto bella stanza di stile giapponese che guardava il fiume e l'albero pieno di colline del fiume. Era molto privato. Colazione e cena è stata servita alla tavola e è stato eccellente. Molta varietà di pesce, pollo, suino, tofu, e verdure. L'atmosfera generale era molto elegante e rilassata. Il ryokan è situato proprio su una delle fermate degli autobus per un facile accesso dalla stazione ferroviaria. È a 10 minuti a piedi dalla zona principale della città. Ci sono diverse piscine onsen. Alcuni rotano tra uomini e donne a diverse ore, molto pulito con buone strutture, in generale un soggiorno molto memorabile."

"L'hotel è stato facile da raggiungere, con l'autobus che conduce in un programma stretto. Il personale era molto attento, amichevole e accogliente senza essere troppo sovraccarico e in grado di soddisfare facilmente tutte le nostre esigenze. Il cibo era sorprendente, con il servizio di nuovo eccellente, e la crema complimentare di ghiaccio era molto piccante. Sarà facile pensare di rimanere di nuovo se torno in Giappone. 11/10."

"A relax and nice view in Kusatsu. The hotel is located a bit far from bus terminal. However, there is a free shuttle bus service which connected with bus service. I strongly encourage the private onsen package where we can taste three different type of onsen in the hotel. My platinum ring changed colour, may be due to the acidity of onsen water😂. The dinner and breakfast inspired and it is good for family trip with a number of accessible service for elderly with physically limitations."

"Ottima posizione, onsen nell'hotel, camera in stile giapponese e personale molto disponibile"

"Il cibo e il servizio in questo hotel sono assolutamente grandi. Abbiamo goduto di noi.Dopo aver controllato, l'ospite è disposto a tenere il bagaglio per noi e a organizzare la navetta per il ristorante sciistico.L'ospite è molto amichevole.Grazie."

"湯畑からすぐの便利な宿です。 施設は古いものの、掃除が行き届いていて清潔です。 3階建てでエレベーターはありません。 お風呂は2、3人が入るのにちょうど良い大きさ。ボディシャンプーと、シャンプー＆コンディショナーのボトルが備え付けられています。自分でトリートメントだけ持っていくほうが良いかも。脱衣所にドライヤーが一つ。部屋にはありません。 朝ごはんはとても美味しかったです。 残念だったのは、朝ごはんを食べている間に布団を片付けられてしまうので、部屋に戻って10時のチェックアウトまで、再び布団でごろごろする幸せな時間がなかったことです。"

"The hotel has excellent location, walkable to the main attraction. Food is nice. Room is spacious but hotel is a bit packed, in the lobby and onsen. Onsen is small and no views, not very sensual like other places."

"草津温泉の湯畑に近く、立地がとても良いです。周辺には飲食店やコンビニがあり、とても便利でした。スタッフの方々も親切で、ホテル内に温泉があるため、快適に楽しく過ごすことができました。"

"Title: Unforgivable service, ridiculous charges, and total lack of respect for guests. My stay at Kamenoi Hotel Kusatsu Yubatake was a complete disaster from start to finish. The level of unprofessionalism is astounding. 1. Intrusive Wake-Up Call: On the second day, we were jolted awake at 9:00 AM by a phone call from the front desk just to ”confirm” our dinner time. There is absolutely no excuse for disturbing a guest's sleep for such a trivial matter, especially when a simple note under the door or a message on the phone system would suffice. 2. Dinner Reservation Fiasco: We had a confirmed reservation for the 9:00 PM dinner slot. When we arrived at the restaurant on time, we were rudely told we only had 15 minutes left to eat because the restaurant was closing. Why offer a 9:00 PM slot if you intend to close 15 minutes later? Their excuse was that they ”tried to call” to move us to a 7:30 PM slot. This is a lie—we were in our room all day and never received any call or message. Their poor internal communication and lack of a reliable system ruined our evening. 3. Sneaky Late Check-Out Fee: The hotel failed to inform us of the checkout time or the fees for late checkout. We were just 15 minutes late (at 10:15 AM), and they charged us 3,000 yen on the spot. This predatory fee was not mentioned during check-in, nor was it clearly stated in any visible policy. It feels like a scam to squeeze more money out of guests. 4. Useless Luggage Storage: After checkout, we simply wanted to store our luggage for a few hours before leaving town. They told us we had to pick it up by 12:00 PM noon. What is the point of offering ”storage” if it is only for an hour or two? This is an inconvenience, not a service. Overall, this hotel is run by people who seem to care more about collecting fees than providing hospitality. I strongly advise against staying here. --- Japanese (日本語) 評価: ★☆☆☆☆ (1/5) タイトル: ありえないサービス、理不尽な追加料金、客を無視した対応。 草津湯畑にある亀の井ホテルに宿泊しましたが、最悪の体験でした。プロフェッショナル意識が全く感じられません。 1. 朝9時のモーニングコール: 2日目の朝、なんと午前9時にフロントから電話で起こされました。内容は「夕食の時間の確認」です。就寝中の客を、その程度の用事で起こす行為は論外です。ドアにメモを入れるか、内線電話にメッセージを残すなどの方法があるはずです。 2. 夕食予約のトラブル: 夜9時の夕食枠を予約していました。時間通りにレストランに行くと、「レストランは閉まるので、食べられるのはあと15分です」と言われました。夜9時からの枠を設定しているのに、なぜ15分後に閉店するのでしょうか？ 後で「7時半の枠に変更しようと電話したが繋がらなかった」と弁解されましたが、私たちは終日部屋にいたにもかかわらず、そのような電話は一切ありませんでした。内部の連携不足と杜撰な管理のせいで、夕食の時間が台無しになりました。 3. 説明のなかったレイトチェックアウト料金: チェックアウト時間や延長料金についての説明が一切ありませんでした。そのため、いわゆるチェックアウト時間（10時）を15分過ぎただけで、3,000円を請求されました。チェックイン時にも、明文化されたポリシーにも記載のない不当な料金です。客から金を搾り取るようなやり方にしか思えません。 4. 意味のない手荷物預かり: チェックアウト後、観光のため手荷物を預かってほしいとお願いしました。すると、正午12時までに取りに来るよう言われました。わずか1〜2時間のために預けるのに、わざわざ「12時まで」と制限する意味がわかりません。これはサービスではなく、単なる不便の押し付けです。 全体的に、このホテルは「おもてなし」よりも「料金徴収」を重視していると感じました。二度と泊まりません。 --- Chinese (中文) 评分: ★☆☆☆☆ (1/5) 标题: 毫无专业可言，乱收费，完全不尊重客人！ 我在草津湯畑的龜乃井酒店的住宿体验简直是一场灾难。酒店的服务水平和沟通方式令人难以置信地糟糕。 1. 早上9点的“叫醒服务”: 入住第二天早上9点整，前台竟然打电话到房间把我们吵醒，目的只是为了“确认晚餐时间”。为了这种小事打扰客人休息，简直不可理喻。明明可以留便条或通过客房电话留言，他们却选择了最扰民的方式。 2. 晚餐预约的闹剧: 我们提前预约了晚上9点的晚餐时段。当我们准时到达餐厅时，工作人员却告知我们餐厅即将关门，我们只剩下15分钟的用餐时间。既然只营业到9点15分，为什么要开放9点的预约？事后他们解释说“试图打电话通知将预约改到7点半”，但我们一整天都在房间里，根本没有接到任何电话或留言。这种内部协调失误和糟糕的沟通方式，彻底毁掉了我们的晚餐体验。 3. 未提前告知的延时退房费: 酒店在办理入住时完全没有告知退房时间，也没有说明延时退房的费用。我们只是晚了15分钟（所谓的10点退房时间刚过），就被当场收取了3000日元。这笔费用在入住时没有提及，也没有在任何明文规定中看到，完全属于隐形消费，感觉像在变相宰客。 4. 毫无意义的行李寄存: 退房后，我们想寄存行李以便在附近逛逛。酒店却告知我们必须在中午12点前回来取走。寄存行李本来就是为了方便客人，只让存一两个小时有什么意义？这根本不是提供服务，而是给客人制造麻烦。 总之，这家酒店的管理混乱，只顾着收钱，完全没有待客之道。强烈不推荐入住！"