Recensioni su Grosvenor Hotel Adelaide

Risposta dalla struttura: Apprezziamo molto i tuoi commenti sul tuo soggiorno al Grosvenor Hotel Adelaide. Sono lieto di leggere che hai trascorso un soggiorno confortevole e che ti è piaciuta la visita al nostro hotel, in particolare il servizio fornito dai nostri team qui. Sono al 100% d'accordo con te sul fatto che la nostra posizione sia eccellente, molto vicina a tutto ciò che il CBD di Adelaide ha da offrire quando si viaggia in Australia Meridionale. Grazie ancora per aver condiviso la tua esperienza e speriamo che la tua prossima visita sia piacevole come la precedente. Cordiali saluti, Courtney Assistant Front Office Manager

Risposta dalla struttura: Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide.We sincerely apologise for any inconvenience and discomfort you experienced during your stay. Your feedback will be passed over to our management team for review and appropriate follow up.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager

Risposta dalla struttura: Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed our hotel's central location and the modern, spacious, and clean room.We apologize for the inconvenience caused by the small shower and the issue with the power outlets. Your feedback is valuable, and we will address these issues to improve our guests' experience.We're glad to hear that you found our hotel to be reasonable value for its central location. We hope to welcome you back for an even more enjoyable stay in the future.SamFront Office Team Leader

Risposta dalla struttura: We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Risposta dalla struttura: Thank you for your detailed and thoughtful review.We are delighted to hear that you enjoyed our central location and found it convenient for exploring Adelaide. It's wonderful to know that you appreciated the nearby tram station, shops, and restaurants offering halal options.We're glad that our breakfast takeaway service and helpful, friendly staff made a positive impression on you. It's also great to hear that you found the ambiance relaxing and fell in love with Adelaide and our hotel.We appreciate your understanding regarding the age of our hotel and any issues with amenities. We're pleased that our team promptly addressed the air conditioning and shower door concerns during your stay.Thank you for choosing to stay with us and for your kind words. We look forward to welcoming you back on your next visit to Adelaide.SamFront Office Team Leader

Risposta dalla struttura: Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. Please accept my sincere apologies for any inconveniences caused by the noise coming from the bathroom exhaust fan, we will have our maintenance team investigate this issue. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager

Risposta dalla struttura: We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Risposta dalla struttura: We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Risposta dalla struttura: Dear Josh,We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Courtney Assistant Front Office Manager

Risposta dalla struttura: Dear Lisa,Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us.I'd like to thank you for recognising our hotels greatest strength, our staff. The hotel underwent a name change and re-branding into an economy hotel as of the 10th February 2021. We have permanently closed our restaurant down indefinitely; this was not a decision made lightly. We are now only offering a grab & go style continental breakfast served in biodegradable crockery and cutlery every morning that continues to serve toast, pastries, cereal, fruit, juice, tea and coffee. I am very sorry this isn't the breakfast you were hoping for, I will share your feedback with our management team.Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you.Sincerely, Courtney Assistant Front Office Manager

Risposta dalla struttura: Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. To help understand while hoping to add clarity to the situation of the hotel, the hotel was sold in 2018 and where it was the intention of the new owner to close and redevelop the hotel in 2021 but with the impact covid has had on the building industry this has been delayed until the end of this year. Recognising the condition of the hotel was not meeting the minimum brand standards of a Mercure and Ibis hotel and although still managed by Accor, at the beginning of 2021 a conscious decision was made to close the Ibis section while also removing the Mercure brand to then reposition it as an economy style offering thus return the hotel to its original name the Grosvenor Hotel Adelaide. There is certainly no denial that the hotel does require a complete redevelopment with perhaps the non-functioning guest lift being an example as to why. Unfortunately, having been installed 80 years ago, the main motor generator now requires a complete rebuild for which we are hopeful this will be completed and reinstalled at some stage in March/April.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Courtney, Assistant Front Office Manager