Ethiopian Skylight Hotel

Very good quality hotel in a great location near airport. Could improve the airport shuttle service, as often waiting longer than the 15 mins regular service. But overall a great experience with nice restaurants, bars and open areas.

A Deeply Disappointing and Unacceptable Experience at Skylight Hotel I stayed in a mini suite at Skylight Hotel, and I was shocked by how terrible the experience turned out to be. The staff were rude, impatient, and made me feel completely unwelcome from the moment I arrived. For the high price I paid, I expected decent service – instead, I was treated with disrespect and inflexibility. Friends and family who came to visit me were not even allowed to come up to my room. I wasn’t trying to throw a party – just to see my loved ones for a short visit – and even that was forbidden. The hotel felt more like a guarded facility than a place of hospitality. Worse still, the treatment I received clearly depended on the color of my skin. White guests were treated with smiles, courtesy, and flexibility. I, on the other hand, was made to feel like I didn’t belong there. It was blatant discrimination, and I will not stay silent about it. I had originally planned to extend my stay for three more nights, but after one evening, I made the immediate decision to leave. I’ve stayed at many hotels, and this was by far the worst service I’ve ever received. Skylight Hotel should be ashamed. I will never return – and I strongly advise others to think twice before booking here.

So I scored this at an average because I stayed here before and it was great however the second time was pretty bad. I booked a mini suite this time (previous was a premium king or tier lower to the suite so I was expecting a great experience but it was not. The entrance was on the side of the building which was not the main entrance which was an inconvenience. For breakfast, we had to walk across the parking lot into the main building, another inconvenience. At check in the receptionist could not locate my booking and had to make phone calls to figure out my stay details. Once at my room (here it begins) no hot water, shower did not drain properly so while showering it would overflowed onto the floor. The rooms had crack flooring, water damaged wall paper, stained and damaged seating and the bathroom mirror light did not work (the drain is the only thing fixed during my stay) There were no drinking water bottles or welcome letters and/or room service menu and not even a tv guide for us either(Rm A712). Lastly the security was rude to my wife (this is the main reason for my rating), I booked the room under my name and she tried to enter the hotel without me to use the ATM. She was stopped, questioned and denied entry until I walked up showing the room key. I was devastated because we walked in and out of entry several times so we should have at least been recognized. I will stay again and hope that this does not happen again.