Jilin, Cina: hotel con terme

Il personale era molto gentile e ci colpì con la loro sincera atteggiamento nei confronti degli ospiti.Abbiamo prenotato il trekking Gyegok attraverso Trip.com, ma come stranieri abbiamo avuto problemi di comunicare con la compagnia di trekking. Il manager ci ha aiutati, e abbiamo avuto un tempo meraviglioso che rimarrà una memoria piacevole. Se avessimo la possibilità di tornare a Changbai Mountain, sicuramente scegliere questo hotel. Le camere sono spaziose, pulite e ben mantenute. Siamo davvero grati per i cuori caldi di tutto il personale. Inoltre, il parcheggio dell'hotel ha fatto un piacere inoltrare barbecue e un bicchiere di soia.

Subject: An Exceptional Stay Defined by Remarkable Service and Comfort I recently had the pleasure of staying at this hotel, and it was truly an exceptional experience from start to finish. The level of service here is world-class, particularly the housekeeping team. When I found my room a bit too warm and realized the windows were fixed, the staff proactively provided a fan to improve airflow. This, combined with the in-room humidifier, ensured a perfect night’s sleep. The room amenities were also incredibly thoughtful and comprehensive. The hotel facilities are a major highlight. The hot springs offer an impressive variety of both indoor and outdoor pools. Furthermore, the logistics are handled seamlessly; the shuttle service to and from the High-Speed Rail station was very convenient. For those visiting Changbaishan, the hotel offers a direct bus service (provided you have a ticket), which made my trip stress-free. I want to extend my sincere gratitude to Da Ling and Yin Ling. Their attentive care and constant check-ins throughout my stay made me feel truly valued and were the highlights of my trip. The dining experience was equally impressive. The breakfast buffet featured a wide variety of delicious options, and the on-site restaurant served a diverse menu where every dish was flavorful. Overall, I am thoroughly impressed. I will certainly choose to stay here again on my next visit.

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

Hotel service was excellent, as they went above and beyond to help us during our stay. They helped arrange transport and sight seeing activities - the couple who manage the place in particular were super friendly. Its well located near the entry of Changbaishan Scenic Park gate. They are quite close to Tiger Mountain ski resort, which is can cater for skiers from beginners to more advanced. There is a hot spring in the hotel and our package included breakfast and dinner,which was good. It has been renovated in last year or so. Can recommend.

Impression: The hotel is so cute and really kids oriented. Its newly built and opened, hence not all taxi driver knew about the location. In Trip.com - English, the name is Sunggari Club Hotel. But if you want to ask taxi driver or bus, you should mention Sungouli instead and search in Amap using chinese name given in Trip.com. Location: West slope of Changbaishan. If the weather permitted, you can see the peak of Changbaishan from far away but very nice view. It was more happening at night around Swissotel area and more shops and restaurant around that area. Hotspring located in Clubmed building not far ifrom Swissotel and Burger King. The shuttle bus will only drop and pickup at Swissotel and not Clubmed, so you have to walk back to Swissotel once you finished with the hotspring. Pros: 1. Kids friendly - decorations, play area, room. All so cute and pretty. 2. The room package inclusive of the entrance vouchers and activities - skiing, deer place, hot spring, special event, breakfast. So it is really worth the money. 3. All the staffs are so friendly and helpful - even tried their best to communicate with us in English. 4. There is laundry room with washing machine and dryer and the detergents to wash and dry your clothes. Cons: 1. The hotel supposed to be kids friendly, but smoking is allowed inside the hotel. We've requested non-smoking room and we've got it. but the problem is, it is not non-smoking floor. Shockingly, there is smoking area in the hallway of the rooms besides the elevator in every level. So the smell will travel to the entire hallway and into the room. Since it was winter and heavy snow, we can't really open the window to let the smell get off. It was so suffocating. Really frustrated in regards of this as I strongly suggest for the hotel to consider implement a strict rules not allowed smoking in the premise and have a dedicated smoking area far from the room and eating place to promote safe place for the kids. 2. Even the hotel considered new, the toilet bowl still old-school, not automated as most of the new airbnb/homestay that we went. So for Malaysian, no bidet is the big concern 😅.

酒店人員服務態度非常好，辦好入住一直給送到房間，早上去吃早餐，路上遇到服務人員一直帶路到餐廳門口。晚上去泡温泉同樣給送到温泉門口。房間整潔乾淨舒適衞生。酒店環境非常好，路對面就是美人松廣場，對於未婚男士來説抱一抱美人松説不上就會給你帶來一場造化抱得美人歸。距離長白山遊客集散中心也很近，開車不到10分鐘，酒店停車場很大且免費。 室外露天温泉體驗也超棒。

È tornato da Crowne Plaza Resort Changbaishan e ha avuto un bel tempo!! Il posto è super bello, il cibo era buono, e il servizio?? È stupendo. Speciale urla al nostro Governatore Xiao e al mese!!! entrambi erano così dolci e utili l'intero soggiorno 🥹❤️ Veramente faceva tutto sentire molto confortevole e tranquillo per noi. Posso sentire il loro sforzo e cura 100%!! Le risposte erano sempre super veloci (quasi immediatamente) e si sono davvero accolte tutte le nostre esigenze 🥹Sentivo che si prendeva cura del tempo intero 🥹🥹 Plaza corona dare a entrambi alcuni crediti ben meritati! 😍 Se stai pianificando un viaggio a Changbaishan, consiglia questo posto!!

I highly recommend this hotel.The room was big, hair dryer power was strong n made the hair dry up very fast. They also got laundry detergent for the guest to use too. Their customer service was very good especially for foreigners like us who did not have a Chinese local number. They will assign one person in charge for us. And if we want to play the activity, we just need to inform the PIC. He/she will send U the tickets/ QR code, if face any questions, can also drop message via WeChat. PIC will reply within the shortest time. Under the food district section, there are few nice restaurants. You can ask them to recommend their local food too. You can enjoy using clubmed onsen too. Advice to go earlier if you wish to shower and use their hair dryer. I would like to compliment our PIC '晚風'. His service is very good. Response to use very quick and he did something that touches our heart. Something happened inside our room and the technician guy had resolved.. We just gave feedback to him and although he is on his off day, he still gets his team to prepare something for us as a compensation. We did not expect this. This really shows he still cares and puts customers in first place even when he is on leave. 👍 For our PIC, '晚風'.

Abbiamo avuto un bel tempo in questo hotel e abbiamo goduto molto il nostro soggiorno. Soprattutto la zona calda primavera è sorprendente. A volte è una sfida comunicare in inglese. Ma ho collegato Xiao Liu su WeChat e è stato sempre sostenuto in modo molto utile. Grazie a Xiao Liu e a tutto il personale dell'hotel per una vacanza molto rilassante.

The stay was amazing. Hotel staff were very helpful. We had a staff member allocated to us for any questions. We are non-chinese speaking travellers and we communicated with the staff through WeChat which was very efficient with the auto translate function. We had RAIN who was responsive and helped us with a lot of questions. RAIN also provided great dinner recommendations as well as arranging transportation Location is great, right next to the ski lifts and food hall The Onsen (Soup) included in the package has amazing facilities. Inside the onsen thouguh the soup temperature did not feel hot enough The food hall at the ski resort was very good as well, a great variety and value