alloggio in famiglia a Los Realejos

This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this ”family-friendly” hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times ”It's not my problem. You pay now or leave!” - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.

The hotel is very clean and the staff are friendly and helpful. Breakfast has a good choice of items that are replenished throughout the set times, so nothing runs out. The room was clean (if not a little dated) and the bed very comfortable. We had a room on the 11th floor with wonderful views of the dramatic coastline; unfortunately the balcony doors rattled in the night as the howling winds and crashing waves danced in harmony! Surprisingly it was not cold in the room despite the elements outside. The mini bar was empty, which suited us as we kept our own drinks and snacks in the fridge. Not much information was given as to when the sheets/towels/toiletries would be replaced - but we followed the international rule of putting our towels in the bath tub and they were changed - the sheets were changed once during our 8 night stay. There is a free shuttle bus service that takes you into the main town which is a nice touch, with the last bus returning to the hotel at 19.45, which is a bit early but to be honest it is not that far to walk, just uphill a lot! Too cold to go in the pool for us, but others enjoyed a morning swim with free towels if you asked for them. Overall a pleasant experience.

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.

With a stay at Hotel Rural Casablanca in Los Realejos, you'll be 6.2 mi (10 km) from Rambla de Castro Protected Area and 7.8 mi (12.5 km) from Garden Beach. This historic hotel is 8.6 mi (13.8 km) from Orotava Valley and 9.4 mi (15.1 km) from Botanical Gardens.Take advantage of recreation opportunities such as an indoor pool or take in the view from a rooftop terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and barbecue grills.You can enjoy a meal at the restaurant serving the guests of Hotel Rural Casablanca, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 9:00 AM to 10:00 AM.Featured amenities include laundry facilities, a library, and a safe deposit box at the front desk. Free self parking is available onsite.Make yourself at home in one of the 20 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have bidets and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

When you stay at Hacienda El Terrero in Los Realejos, you'll be by the ocean, within a 15-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This beach hotel is 1.4 mi (2.3 km) from Rambla de Castro Protected Area and 1.5 mi (2.3 km) from Mirador de San Pedro.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include wedding services, a picnic area, and a reception hall.Cooked-to-order breakfasts are available daily from 9:00 AM to 9:30 AM for a fee.Featured amenities include express check-in and express check-out. Free self parking is available onsite.Make yourself at home in one of the 12 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your memory foam bed comes with down comforters and premium bedding. 40-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided on request.