I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
Per la prima volta in questo hotel, molto bene.
Buona posizione, buona camera, doccia separata e armadio, caffè in camera.
Non c'è parcheggio, ma c'è un servizio di valet. Se si porta la macchina si può parcheggiare nel prossimo blocco a Jefferson st, comodo e ragionevole prezzo.
Mantenimento delle case e aspettare una risposta piuttosto lenta per i servizi.
Globalmente felice con il soggiorno
Excellent stay. I just wish there was some complimentary coffee for guests downstairs. The line to get coffee at the coffee shop down there takes too long.
L'hotel generale è buono, proprio accanto all'alta velocità n. 5, lasciando Costco a 5 minuti di auto, molto sicuro, le strutture della stanza sono complete e pulite.I bagni sono molto buoni, cioè la reception deve prendere un deposito di $250, più problematico.
Sono stati disponibili e accomodanti e i gestori della casa erano fantastici Michelle personalmente si è assicurata che avessimo tutto ciò di cui avevamo bisogno. Grazie mille Holiday Inn e grazie Michelle Cruz!!!! :-)
Beds were comfortable and clean. We had the French toast, hotcoco and coffee with international delight creamer. The pool was really steamy and the towels had condensation dripping from the hot tub area. There was only one usb port on an alarm clock. An open window or some fresh air circulation would be good. We very much enjoyed the friendly staff and the experience. Thank you
E'stata una buona scelta. La mia bambina ha ricordato tutto da quando viveva l'ambasciata di San Francisco. Quindi questa volta ha attraversato Portland e ha davvero trovato questo hotel.
Molto buono
120 recensione
8.3/10
Prezzo da
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8.7/10
Molto buono
KKirus24Location is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.
SSmileLa posizione dell'hotel sembra un po' lontana, ma è molto comodo per guidare non lontano dall'autostrada. Parcheggio gratuito. Le strutture dell'hotel sono un po' vecchie, ma tutto va bene. Circa tre stelle
UUtente ospiteWe were very disappointed to discover that there were no kitchen essentials, I guess we didn't study the fine print to understand that, but honestly.....not even a cup to get a drink out of??? No icemaker in the hotel, and no way to make ice in the freezer in the room? The pull out bed had no bedding or pillows. There was ONE roll of toilet paper for three of us for three nights. NO HAND TOWELS is ridiculous!!! When I asked about them the clerk said we should just use our washcloth. The bath towels were tiny and inadequate. But, by far....the worst thing about this place was there was NO HOT WATER in the shower!! It was clear the lever had been purposely adjusted to stop in the straight up position not allowing the lever to be turned left toward the hot water side. After we all had to endure a lukewarm shower I asked at the desk about it and was told we would need to exit the room for their repair person to adjust it. So we did. The next morning? Even colder!!! That alone, I believe warrants a full refund. OH.......and to top it off....a crazy lady shouting profanities was in the parking lot and the desk clerk solved the problem by...bringing her into the hotel to be with all of us. How is this right? How is this any way to run a brand new hotel. How is this place worthy of the Choice hotel brand? It is not. I fully expect a representative to contact me for a partial credit. Cold showers are not what I paid for. Thank you.
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.
__M1861199****I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
UUtente ospiteVolavamo dalle Hawaii, il nostro volo è stato ritardato tre ore, quindi siamo arrivati all'hotel alle 4:00, la ragazza al conteggio andava fuori e ci vide entrare in hotel con bagagli senza dire una parola, pensavamo fosse appena uscito un po', e - È andata in lobby, ma è scomparsa; c’era un altro uomo nel lobby che cercava di aiutarci a trovarla, ma non c’era fortuna.
Eravamo così stanchi e aspettavamo nel lobby per mezz'ora, e finalmente è venuta e ci ha dato la chiave della stanza, ci sono voluti solo due minuti.
Se fosse così semplice, perché non ci avevamo solo consegnato la chiave al nostro arrivo, abbiamo cercato di fare chiamate telefoniche, ma il telefono si è messo davanti a noi nel confronto con nessuno all'interno, è molto frustrato.
UUtente ospiteHotel was a smaller limited service boutique hotel. Locating was great for our needs (Trailblazers game) as we we're only a few minutes away from the Moda Center. The hotel is a minimalists dream. The room come across a a college dorm room, but is clean and uncluttered. It had a restaurant bar in the lobby with a Korean inspired menu. The bar draws locals from the area and had a really good vibe. Parking is $50 per night, but there options such as street parking with totals about $20 a day (Strange street parking rates...well strange to me at least 🤣) or parking garages near by for about half the cost of the hotel parking. The room rate was an awesome plus and the location made it a no brainer for us.
IIris Ng MYLa stanza dell'hotel non è male. La stanza è spaziosa, pulita e la TV ha molti canali da vedere. Sono ancora più sorpresa che la stanza abbia un po' di mat di yoga per lavorare.
Non andrò mai più in questo hotel perché mi sono svegliato alle 3 e alle 5 di la' fuori dal furgone di bagaglio.La mia stanza è situata alla fine del primo piano, davanti al parcheggio che è accanto alle vasche di bagaglio. È molto terribile sentire questo rumore a metà della notte e sia la mia famiglia che io non potevo tornare a dormire di nuovo. Sicuramente ha rovinato il nostro viaggio. Non credo che l'hotel sia cosi' pieno da darci una stanza simile e ho prenotato questa stanza due mesi fa. Non so mai che un camion sarebbe arrivato a mezzanotte...
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