Regno Unito: hotel con palestra nella provincia di Suffolk

L'hotel era decente e accogliente.Il personale era molto utile e il colazione era assolutamente delizioso. La cucina si chiude presto, quindi se ti piace cena, pianifica.

Complaint about the cleanliness of my room at B&B Hotel I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel. After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene. From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done. I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room. I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately. I look forward to your response.

Mi sono salutata da una bella giovane donna che mi ha reso molto benvenuta. Mi sono battuta con il mio bagaglio, così mi ha aiutato a raggiungere la stanza, è stato un grande aiuto. Le strutture qui sono sorprendenti, hanno fatto uso della piscina, spa e sauna. Avevo una bevanda rilassante nel bar. Non mangiamo qui, come visitando la famiglia e mangiamo con loro, ma il cibo puzza di sorprendente.La mia camera è un singolo ma è perfetta il letto è più grande della regina che il singolo e molto confortevole.

This is the second time we have stayed here and the location is beautiful. Unfortunately the service in the restaurant was very slow and the young staff members seem to be more interested in chatting around the bar area. My wife was keen to use the spa facilities included in the price but the sauna was closed, the steam room and jacuzzi were full, as was the pool. Not as good as the first time we stayed 16 months ago, which was disappointing, but the surroundings were still lovely.

Excellent staff very professional. Very clean hotel and great amenities. Thoroughly recommend well worth a stay.

We have been doing our motorcycle training here in Ipswich so have stayed at the Novotel for two weekends now. The staff have been so friendly and accommodating - we’ve really enjoyed the stay. Having a bath in the room has also been a treat. The rooms are well maintained, clean and very comfortable. We’ve enjoyed the pool table and the bar. We’re looking forward to coming back again. The hotel is also very conveniently located.

Friendly staff , really helpful ..very customer focused and wanted to ensure all my requests were taken care of well .

Mi è piaciuto davvero il nostro soggiorno. Tutto è stato molto comodo. Grazie mille!

Beautiful location excellent spa and pool Breakfast was so good fresh strawberries from local farm everything was perfect