Canada: hotel con palestra nella provincia di Columbia Britannica

We had a great stay here! The building itself is older, but it’s very obvious that the hotel has been newly renovated. Everything felt clean and fresh , the room was spacious, the furniture looked brand new, and the overall atmosphere was comfortable and welcoming. One of the highlights for our family was the game room, which was perfect for keeping the kids entertained. The amenities were also excellent, and the customer service was outstanding from check-in to check-out. A huge bonus was the free EV charging, which made our trip even more convenient. Overall, we really enjoyed our stay and would definitely love to come back again!

L’esperienza generale è stata eccellente. La tariffazione è stata molto conveniente, il servizio è stato impressionantemente veloce ed efficiente. È stato conveniente da iniziare a finire, rendendo una grande scelta per chiunque cerca sia valore che velocità. Il personale ha gestito tutto bene, che mi ha risparmiato molto tempo e sforzo, e considerando l'equilibrio tra costi e qualità, mi è sembrato che questo servizio abbia dato un valore eccezionale. Vorrei certamente considerare di usarlo di nuovo e raccomandarlo ad altri che apprezzano opzioni affidabili e di bilancio ‑amigre.

All satisfied with the hotel but not Trip.com where we booked in this hotel, we have to pay for the breakfast when booking with Trip.com, but indeed the hotel offers complementary breakfast, we are eating the same things paid or not paid. I think this is the problem rested with Trip.com taking advantage of tourists not familiar with local practice charging us expensive ”supposed to be free” breakfast.

Bella proprietà. Molto ridge al check-in e check-out precoce e tardi. Controllo al momento è 1:00 e è un extra $50 per controllare precocemente. Il check-out è 11:00 e può essere esteso al mezzogiorno senza un onere ma oltre che è $50. Il pranzo è leggermente leggero senza cibo caldo. Una grande piscina e un'acqua scorre con un tubo caldo. Ho una suite, e la dimensione della stanza era buona, quasi un mini condominio.

The building is old. However, the front desk staff and cleaning staff were very kind and friendly, and our family was very comfortable to stay. The view from the 18th floor was as beautiful as a picture postcard, making it a memorable trip!

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Ho avuto un ottimo soggiorno al Grand Park Hotel & Suites Downtown Vancouver. Quello che si è appena scoperto è stato il servizio. Il personale era eccellente, veloce a rispondere, e molto affidabile ogni volta che mi serviva qualcosa. Ha reso l'intera esperienza senza stress. Le strutture superavano le mie aspettative, soprattutto per il prezzo, e tutto si sentiva ben mantenuto e confortevole, quindi si sentiva certamente come un grande valore per i soldi. Devo anche menzionare il cibo, che era davvero delizioso, con ingredienti di buona qualità e porzioni generose, che è stata una piacevole sorpresa e ha aggiunto un sacco al soggiorno generale. In generale, avrei decisamente raccomandato questo posto se si sta cercando comfort, buon servizio, e solido valore nel centro di Vancouver.

It was my second time staying at this hotel. There were two things I really needed to mention. First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.” I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy. After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in. Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before. The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲 The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor. The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers. The housekeeping staff were all super friendly though.

Amore questo hotel. Il servizio è di alta qualità. L'hotel è moderno e altamente tecnologico. Chiamate speciale Andrew, il concierge, per le sue eccellenti raccomandazioni e l'ospitalità. Pro tip - parlare con Andrew al mattino e lasciare che ti fornisca dove andare e cosa mangiare. Il tuo giorno sarà certamente pieno di attività e grandi vibrazioni!

La camera era confortevole e pulita. Il colazione incluso era certamente la parte migliore del soggiorno perché non era un colazione continentale, ma un omeleto d’uovo fresco con salsa, waffles, bagagli e, naturalmente, caffè o tè. Il lato inferiore del soggiorno era vicino a una strada occupata e il traffico può essere un po' rumoroso.